October 2014 - Page 8 of 19 - I Hate Working In Retail

By

The 36 People You See at Every Supermarket

2014-10-09-sup.jpg

Going to a supermarket in this day and age can be a confusing endeavor — all manner of new foods and food groups keep popping up to confuse you, and the women are impervious to flirtation (usually). Add to this the fact that the aisles are almost always filled with a cast of characters that rivals the best-written sitcoms, and you’ve got a recipe for mass hysteria. So, to help you navigate more efficiently from the greeter to the totally unpopulated self-checkout line, here’s a list of all the people you’ll see during your next visit.

2014-10-09-sup1.jpg

Twenty-Something Suddenly Realizing He Can Eat Cereal for Every Meal
You can usually find him haphazardly emptying out the other contents of his cart to make room for more Cookie Crisp, and then talking to the cashier about his “kids”.

Produce Section Curator
The way he arranges the kiwis might be nice to look at, but it needs a more solid foundation. Most likely a frustrated art school dropout/graduate.

Obsessive Coupon Clipper
Usually spends a couple hours before shopping aggressively leafing through three or four books of coupons. She’s so into savings that she’ll probably end up buying three boxes of string cheese even though it makes her really gassy. But oh the savings!

Old Lady Buying a Ton of Cigarettes
She’s reached the 14-item limit for the express line, but all of the things she’s buying have the Surgeon General’s warning label on them. She’s probably seen more than a few Surgeons General come and go.

Mute Clerk
Somehow, this grumpy-faced cashier managed to check out your entire order, take your card for payment, and ask you whether you wanted paper or plastic — all without actually opening his mouth… except to breathe loudly.

Person Actually Signing Up for the Rewards Program
There is probably a better time than this to join their members-only 1%-off club than during a rush while there’s only one lane open. And I’m pretty sure the cashier’s lame pitch was intended to be a joke.

2014-10-09-sup3.jpg

Paralyzed Ice Cream Browser
The ice cream selection is pretty huge, we’ll admit, but generally things are frozen inside of the display case instead of in front of it. OOH, FREEZER BURN!

Overly Chatty Clerk
He has a joke for everything you’re buying, forcing you to debate ditching that box of Tucks Medicated Pads in the candy rack before he gets to them.

Disinterested Teenage Stock Boy
Probably spends a lot of time spacing out on the loading dock out back.

Disinterested Middle-Aged Stock Boy
Definitely spends a lot of time spacing out on the loading dock out back, talking about B.O.C.’s back catalog.

Grumpy Butcher
No person in the entire supermarket is more terrifying than this cleaver-wielding fellow, whose enthusiasm for chopping meats (and nothing else) makes your request for a quarter-pound of extra-thin turkey seem pretty trivial.

Free Sample Snatcher
This person is taking flagrant advantage of the courtesy of the supermarket by actually subsisting on free samples. Probably has a clandestine lair inside a hollowed-out beer display, full of spent toothpicks. Comes back to the counter several times during the day wearing different clothes.

Definitely-on-a-Juice-Cleanse Girl
Her cart is filled with fruits, vegetables, juice, and nothing else. The air around her is filled with smugness. Her eyes are filled with disdain for your Cheetos. Soon you will be filled with Cheetos, and so will her thoughts.
Express Lane Disregarder 
Either he: a) can’t count, in which case we lament the state of this nation’s schools, or b) willfully and flagrantly disregards supermarket law, in which case we will bring this up with… never mind.
Express Lane Mussolini
You’d think this guy works for the supermarket, given his sensitivity to the efficiency of foot traffic in the lane area. But he doesn’t. That doesn’t stop him from yelling at lots of people, though.
Lonely Sushi Counter Dude 
All his sushi chef friends got jobs at big restaurants, and here he is in Super Foodtown. You are rightfully suspicious of his Philadelphia roll.
Fruit Masseuse 
We understand that you’ve probably read a bunch of articles about how to select the best peaches, but that doesn’t mean you have to gently caress/stroke/listen to every one in the pile. Also, you’re ruining the Produce Section Curator’s finest work.
Old Person Who Needs Help
This woman has top-shelf tastes, which is pretty unfortunate since she needs a low-riding scooter to get around. If you’re walking near her, chances are she’ll put on a sweet act and appeal to your strapping nature to get that jar of gourmet gherkins she longs for.
Woman Who’s Given Up Trying to Control Her Kids
How many kids does this woman have?! They’ve established an anarchic commune in the bread aisle while she slowly peruses the whole-wheat options, and they aren’t letting anyone through unscathed. There is a trail of smashed Wonder Bread in her wake.
Produce Sneezer
Right next to the nectarines?! Who the hell is allergic to nectarines?!
Broken Scanner Dad 
Everyone’s Dad has made the joke at one point or another that if an item doesn’t scan at the register, it’s free. They can never be stopped from doing this.
Deli Counter Number Ignoramus
Jostling through the hordes at the deli counter to assert themselves at the sneeze guard, this person has no idea that there is a clearly maintained order system in place via the ticket machine. He’ll smile and be apologetic when he finally learns about the system, but there is a quiet, seething rage underneath. Probably a sociopath.
 
Cart Abandoner
Whose cart is this? It’s loaded with stuff, and the aisle is completely deserted. Did the owner suddenly transcend the need for bodily nourishment? So many questions.
Person Paying with a Check
The bane of every cashier’s existence is a living nightmare if you’re behind them in checkout. This person will probably go home and watch The Cable Guy on VHS completely unironically. Usually followed in line by the Extremely Loud Sigher.
Extremely Loud Sigher
See above.
Self-Checkout Attempter 
This person is most likely older and considers himself very brave and “with it” for trying to use the self-checkout. He will fail, both because the self-checkout is terrible and because he is buying nothing but produce.
Teenager Buying Condoms
Cannot possibly be older than 14. Extremely nervous-looking. Might be doing this on a dare.
Clerk Making Jokes About Condoms
You’re making everyone nervous with your supposed good-natured ribbing about ribbing of another kind. And you already cost somebody hemorrhoid relief earlier.
Confused Husband
Undisputedly the sweatiest inhabitant of the supermarket, this unfortunate soul has no idea which “non-dairy milk” his wife meant when she scribbled it on the list, and is calling up all of his family members to find out whether she’s more of a soy or an almond person, when in actuality she meant coconut. He is unavoidably doomed.
Assuredly Stoned Guy Checking Out the Chips 
He was there when you got to the supermarket, and he’ll be there when you leave.
Small Family with Three Full Shopping Carts
Wait, was there an emergency alert we’re unaware of? If so, this family’s bunker’s gonna be incredibly well-stocked. Become good friends with them.
Depressing Haul Guy 
A cursory glance into his basket reveals: a six-pack of cheap beer, a box of mini powdered donuts, some Stouffer’s Meals for One, an extension cord, and a pulp romance novel.
Expired Coupon Fanatic
Despite the fact that her coupon is from 2007, she’s insistent that it still be honored, and is thus holding up the entire line by berating the cashier.
Parents Using Kids to Get Extra Items While They’re in Line
Oh, would you look at that! They “realized” that they “forgot” certain items on their list right when they were about to check out, so they’ve sent their kids around the supermarket to collect the missing items. The kids will return with the wrong ones and be sent out again, while everyone behind them invariably gets turned into Extremely Loud Sighers.
Rick
He’s here?! Love that guy!
Sourced from thrillist.com

By

10 TYPES OF CUSTOMERS YOU MEET WHILE WORKING IN THE WHOLE FOODS BAKERY

There were a great many things that I enjoyed about working at Whole Foods, particularly in the bakery — not least of all the enthusiastic parents and excited kids, the repeat customers who considered me and my coworkers a sort of tangential social circle, and anyone who was psyched as fuck to get a free cookie (I was profligate with the free cookies). However, because the store markets itself as if it is necessarily moral and responsible to shop there, it also necessarily comes along with some very colorful personalities. I think that some of the people who shopped in the bakery, specifically, had real existential crises: They were in a store that was supposed to be “healthy,” but here they were confronted with fat- and sugar-laden cake! Their brains short-circuited and they became the following people:

1. People who manufacture reasons to be contemptuous. It was October, and we were decorating the large cupcakes with a swirl of either white-and-orange frosting or chocolate-and-orange frosting because it was seasonal and kids love that shit. There was one customer who had come in repeatedly to express her disgust at the cupcakes, and one night she came in while my very outspoken coworker was closing to do just that. She complained about the orange swirl. She told my coworker, “If this were ‘Cupcake Wars,’ you’d lose.” (Oh. Good thing it’s a grocery store, then.) My coworker offered to re-frost a cupcake for her, but the customer instead responded by asking to speak with a manager … about the orange swirl on the cupcakes. She walked away from this interaction with a free six-pack of cupcakes, by the way, which just goes to show that if you complain about literally anything at Whole Foods, chances are you can get something for free.

2. People who are racist. One of my coworkers was (well, still is) Taiwanese-American. She didn’t have the best handwriting of all time, but it was by no means appalling. A customer asked her to inscribe a cake, so she did, and when the customer took it, she looked at the cake for a minute, then looked up at my coworker, and said, “I thought Asians were supposed to be perfect,” and then walked away. YUP. On another occasion at a store that had restaurant counters, I was taking my lunch and overheard two obviously very wealthy women talking to each other about “the help” (they used those words). One of them told the other, “You have to get a Mandarin nanny!” as if Chinese people (Mandarin is a language, by the way) are collectibles, and then went on the extol the virtue and wisdom of her Hispanic maid not because she had had really extensive conversations with this woman about her life and experiences, but because her she knew how to get stains out of stuff.

3. People who are just there for the samples. There was an elderly customer who would come in to the bakery, go to the self-serve cookies-by-weight case, and sample as many cookies as she could before someone asked if she needed help. Stealthy old lady! She also refused to buy any of the cakes unless my supervisor had made them, and faced what appeared to be a real crisis when she found out that my supervisor had taken a different job.

4. People who are there because they want to take their anger out on someone. The Whole Foods bakeries do not have nutrition information for all of their in-house products. We got a lot of questions about nutrition information for the in-house granola, specifically. One day a woman came in, seeming irritated to begin with, and asked me the nutritional information for the cherry almond flax granola. I told her what I normally tell people: We don’t have nutrition information, but our ingredients are very similar to most other granolas, so you could at least guess that it was about 200-300 calories per quarter cup. “No,” she said, getting visibly enraged. “I make granola at home, so I know how many calories are in granola. This has nuts and flax seeds, so it has more fat in it than other granolas.” Big question here: Then why did she need to ask? Answer: Because she was having a bad day and felt like a service employee was the right person to take it out on.

5. People who want to convince themselves that you can do things that are impossible.Like the people who are looking for low-fat, low-carb bakery items, who I really, reallywanted to direct to the meat department. (I suggested chocolate-covered strawberries instead.)

6. People who ask unanswerable questions. I had a woman ask me if we had a bakery box, and I said yes, we have several sizes of boxes for the baked goods. I showed her a cake box, and she said, “No, a bakery box, you know? A bakery box.” She gestured her hands around an invisible box. “Like, a bakery box?” I didn’t know how to respond. I’m sure what she was asking for was a plain white box, but Whole Foods only carries branded, brown cardboard boxes. What do you do with that?

7. People who want to feel fancy for knowing French stuff. First there’s the women who awkwardly interrupt their English sentences — usually when they’re speaking to their children- – to insert an approximation of French pronunciation of baked goods, i.e. “Oh, honey, would you like a… *~kwa-SOHN~*? They have almond… *~kwa-SOHNs~* too. Oh, how about a chocolate… *~kwa-SOHN~*?” Then there was the couple who, without provocation, insisted at length to a coworker of mine (who, incidentally, had lived in Paris for some time) that they knew the difference between macaroons and macarons because they had gone to Paris. The woman leaned toward my coworker over the counter and raised her voice as if she were speaking to a child. “In Fraaaance,” she said.

8. Actual French people who are disappointed with you and your shitty croissants. One elderly French customer came in to tsk tsk us for putting powdered sugar on our almond croissants, claiming that that wasn’t the way they were made in France. I’m pretty sure that’s not true, but I wasn’t going to argue with him.

9. Genuinely crazy people. We had one woman who would try to order muffins to be made on the spot 20 minutes before she came into the store, when muffins took 40 minutes to bake. She would go on tirades when we weren’t able to fulfill this order and eventually got herself banned from three stores in the area.

10. People who do not understand expiration dates. Our grab-and-go case — the one with cake slices and cupcakes prepackaged for you to take to the register — generally had expiration dates that were three to five days out from when the items were produced. That’s pretty short — conventional grocery stores use chemical-laden ingredients that allow baked goods to stay on the shelves for two weeks. The five-day expiration date provoked two responses from customers, however: Either they were appalled that we didn’t make everything fresh every single day (oh my god, the waste) and the expiration date was too far out, or they assumed that the expiration date was too soon, and that we had lied about when the products were made.

Sourced from thefrisky.com

By

50 THINGS YOUR BARISTA WANTS YOU TO KNOW

If you’ve ever worked in a coffee shop, you know it can be a stressful, crazy, demanding job. You spend all day dealing with cranky customers, getting chocolate syrup in your hair, pouring mugs of boiling milk, trying to keep your cool when the espresso machine breaks during a rush, and going home smelling like coffee beans–all for minimum wage. I reached out to baristas who work for international coffee chains and artsy little coffeehouses (and everywhere in between), and asked them one question: “What do you wish you could tell everyone who walks into your coffee shop?” Here is what they said, in their own words…

How To Order

1. “Treat your barista like a human. Hang up your phone and take off your sunglasses when you talk to us.”

2. “If you’re not in a Starbucks, do not use Starbucks terminology.”

3. “Spend your time in line perusing the menu, not your phone. You will have plenty of time to check Facebook while we’re making your beverage.”

4. “You are going to have to pay for the items you ordered. Take out your wallet.”

5. “Seriously, GET OFF THE PHONE.”

6. “When I ask what size the drink is I am not asking you to say 1/2 caf grande vanilla nonfat light whip no foam mocha. I just asked for the size.”

7. “There are 15 people behind you, impatient, tired, and most likely late for something. I would love to hear your life story–after the rush.”

Waiting For Your Drink

8. “Things that are made by hand take time to be made correctly. If you can’t curb your impatience, make it yourself at home.”

9. “Do not complain, or look at your watch, or sigh loudly so I will notice how annoyed you are that we are ‘taking too long.’ I did not make you come to Starbucks this morning, it’s not my fault you were late getting out of the house, and believe me the last thing I want is to keep you here longer than you need to be.”

10. “I would love to chat with you while I make your drink, but if I have a ton of drinks to make or a line out the door, I’ll probably need to concentrate.”

11. “If I put a lot of creativity and passion into what I am doing for you, it’s because I’m trying to do a good job, not trying to be snobby.”

12. “Staring at me while I make your drink won’t make me go faster, and I most likely will mess up because your scary eyes are freaking me out.”

Picking Up Your Order

13. “Remember what you ordered: if you ordered a small hot coffee, don’t reach for the XXL sized iced beverage on the hand-off plane.”

14. “My biggest barista pet peeve was when people would pick up a drink from the counter during a rush and just say, ‘Is this mine?’ to the barista on bar. Ummm … maybe? I don’t know who you are or what drink you had because I didn’t take your order and I’ve been kinda busy busting my ass to make all these drinks as fast as possible.”

15. “If the coffee place you go to puts your name on the cup, make sure it’s your coffeebefore you take a sip. How hard is that?”

16. “If you don’t like what you ordered, LET US FIX IT! If your steak was under-cooked at a restaurant, you’d let the server take it back to the kitchen. People say all the time, ‘This drink is wrong!’ and then walk out in a huff without letting me fix their drink. The barista generally wants to make sure that you get what you ordered.”

17. “Even during a rush, I always notice when people say ‘Thank you,’ when they pick up their drink, and I always appreciate it.”

Common Courtesies

18. “Just because you haven’t had your coffee yet, doesn’t mean you get to be rude.”

19. “Respect your barista. They were probably up WAY before you, they are probably either working two jobs or in school, and honestly, they want you to get your perfect drink the first time. It’s our job, yes, but we do take pride in our ability to handcraft your drink.”

20. “Don’t come in five minutes before closing and order the most complex drink ever, because chances are I’ve already cleaned all the equipment and I’m going to want to kill you.”

21. “Don’t take it out on us when you’re grumpy and we aren’t. We’ve had a lot of caffeine, and get paid better when we’re friendly.”

22. “Don’t bitch about how [competitor] is better or how [current shop] sucks. That’s not just rude, but we hear it EVERY SINGLE DAY.”

23. “The worst is when we greet you with ‘Hi, how are you?’ And you reply, ‘Grande latte.’”

24. “Remember that we’re people, and not coffee automatons. If we put 2 sugars in instead of the 3.5 you ordered, go to the sugar station yourself and add in the extra. Sometimes we have off days, and there’s no reason to scream, yell, or spit at a poor soul trying to juggle 25 drinks in a busy store just because we misjudged a measurement.”

The Atmosphere

25. “Please don’t ask me to change the music — it’s the only thing I have control over here.”

26. “It’s not OK to ask me to turn the music down either.”

27. “You would not believe the things people do–and then leave for us to clean up–in Starbucks bathrooms. Have some fucking decency.”

28. “If you’re going to stay for hours and hours and hours, be prepared to buy something.”

29. “Please clean up after yourself. We put trashcans by the stirrers and sugar packets so you can dispose of your refuge. Don’t leave it on the counter, disintegrating into a pile of pap.”

30. “If you’re coming in every day, pushing three tables together and setting up a laptop, phone, and printer, you miiiiiiight want to consider renting an office.”

Tips, Pricing, And Payments

31. “Tip your barista: we don’t always have insurance or make more than minimum wage. People who work at coffee shops are students, parents, teachers, those who are educated who cannot find work. Not all of that ‘starving artist/useless’ stereotype.”

32. “My hand is out to collect your money, not for you to put it on the counter next to it.”

33. “Using a gift card is not an excuse not to tip.”

34. “Frankly, I think you should tip a dollar per drink, just like you would at a bar.”

35. “When you complain about the prices, look around you: you’re paying for the ambiance of the store just as much as you are the coffee. Is the store clean? Is it organized? Has it been remodeled in the last year? All of these things cost us money, which is reflected in the price.”

Just FYI…

36. “Be nice to people who make your coffee, we have a decaf button.”

37. “We are not here to babysit you or your children.”

38. “I really don’t want to be trying to sell you this bag of Breakfast Blend, but my manager is watching me so I have to.”

39. “Saying super specific temperatures like “178*” is not going to get you the exact temp you want. Stick with ‘tepid’ or ‘extra hot.’”

40. “If you’re a regular, and you take the time to get to know me, you’ll probably get free stuff.”

41. “I have no control over what pastries we have.”

42. “Don’t ask for a half pump of syrup, or any fraction of a pump. (If you’re obnoxious about it, I’ll give you two.)”

43. “Please ask for a ceramic cup if you’re planning to sit down and enjoy your drink. Even big chains have them, it will help you feel more European, and it really helps cut down on waste.”

44. “Don’t ever use the phrase, ‘That’s not how Starbucks does it.’ Starbucks bastardizes traditional espresso drinks like the macchiato. If you go into a real coffee shop and order a caramel macchiato, what you’re going to get is a little shot of espresso with a hint — a ‘mark,’ as macchiato means ‘mark’ in Italian — of milk and a little bit of caramel sauce. If what you had in mind was what Starbucks calls a caramel macchiato, you should order a caramel latte.”

Random Thoughts And Observations

45. “Don’t assume anything about the person making your drink. The people I worked with at Starbucks were some of the most hardworking, ambitious people I’ve ever met.”

46. “I would like to add that there are more nice customers than not … most people I encounter are really pleasant.”

47. “I get to know my regular customers so well that I get worried when they don’t show up a couple days in a row.”

48. “At my old store, all the baristas were constantly reminding each other, ‘It’s just coffee.’ Sometimes you need that reality check to not take it so seriously.”

49. “People are freaky about their foam.”

50. “Yes, we serve a ton of people every day, but all it takes is one amazing customer or one asshole customer to define our whole day. Which one would you like to be?”

Sourced from thefrisky.com