May 2014 - Page 9 of 24 - I Hate Working In Retail

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Report: Subway Has Had The Most Wage Violations Of All Fast Food Companies

(Mandy_Jansen)

(Mandy_Jansen)

While McDonald’s has been the name on many people’s lips when it comes to wage disputes and underpaid workers, a new report places Subway at the top of the pile of wage violation offenders. Though it’s worth nothing that with 26,000 U.S. locations, Subway has the most stores of all the companies, as well.

 

CNNMoney cites data collected by the Department of Labor’s Wage and Hour Division, which it says amounts to more than 1,100 investigations into individual Subway franchisees between 2000 and 2013, more than other companies like McDonald’s and Dunkin’ Donuts. Those came in second and third in the tallies of wage violations like pay and hour rules, respectively.

Those 1,100 cases found about 17,000 Fair Labor Standards Act violations combined, and amount to about $3.8 million paid out to Subway workers over that span of years.

Common incidents include employers making workers deduct 30 minutes for a lunch break even if the worker didn’t take a break, forcing workers to pay for a company uniform (which is a violation if the worker’s hourly rate falls below minimum wage after accounting for that expense),  or failing to pay workers for time spent doing things like the nightly closing routine.

One franchise also illegally deducted money from employees’ wages to cover cash register shortages, repeatedly. That location was ordered to pay $9,900 in back pay to 72 employees.

Although Subway would likely distance itself as a corporate parent from these franchisees, the problems were bad enough to spur a partnership with the Department of Labor last year to boost the company’s compliance efforts last year.

“It’s no coincidence that we approached Subway because we saw a significant number of violations,” a Department of Labor spokesperson said.

Meanwhile, McDonald’s and Dunkin’ Donuts both issued statements placing themselves far from their independently operated stores. Fast food companies are wont to do that, because while each location bears the corporate name and look and use the same business guidelines, they’re essentially small businesses in their own right.

That’s partly why it’s so tough to crack down on wage violations — the DOL has to investigate each location individually, which takes time, and can’t bring about sweeping changes to the whole company.

Subway didn’t comment for CNNMoney’s article, but McDonald’s and Dunkin’ Donuts did.

McDonald’s:

McDonald’s and our independent owner-operators share a concern and commitment to the well-being and fair treatment of all people who work in McDonald’s restaurants. Whether employed by McDonald’s or by our independent owner-operators, employees should be paid correctly. When McDonald’s learns of pay concerns in restaurants which we own and operate, we review the concerns and take appropriate action to resolve them. We trust that our independent owner-operators do the same. McDonald’s and our owner-operators employ separately but in total over 750,000 workers in the United States, and we caution against drawing broad conclusions based on the actions of a few.

Dunkin’ Donuts:

The Department of Labor report represents a very small percentage of cases per year involving the Dunkin’ Donuts system, given that there are more than 7,700 Dunkin’ Donuts restaurants independently owned and operated by our franchisees who employ approximately 120,000 crew members at any given time across the country. However, we and our franchisees, who are solely responsible for all employment decisions at their restaurants, take these matters seriously and are committed to the well-being and fair treatment of all crew members.

Sourced from cnnmoney.com

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Comcast Cruises Past Verizon, Walmart Upsets Bank Of America In Worst Company Quarterfinal Action!

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Worst Company In America Quarterfinal action kicked off this morning with a doozy of a double-header, one resulting in one of the tournament’s most decisive victories and the other going down to the wire in this year’s latest buzzer-beater bout.

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COMCAST VS. VERIZON With both contenders sporting red and black trunks, we’d worried it might have been difficult to distinguish between the two pugilists. But once Comcast unleashed its trademarked Blast Plus package on poor little Verizon, there was no mistaking who was doing the pummeling and who was the pummelee.

It’s been four years since Comcast last took home the Golden Poo, but like Philly’s own Rocky Balboa training out of the spotlight in snowy Krasnogourbinsk for his fight against Ivan Drago, the Kabletown Krew has only gotten leaner, stronger, and more fierce since its last win. And that hard work showed with today’s 83-17 crushing of Verizon.

Comcast may want to brush up with another training montage, as it still has to go up against the victor of tomorrow’s bout between upstart rookie SeaWorld and WCIA vet Chase.

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BANK OF AMERICA VS. WALMART: In each of the last three years, Bank of America cruised to the WCIA Final Death Match, only to lose out each time; first to the oil-spillers at BP and then twice more to nickel-and-diming, customer-hating video game giant EA. With EA eliminated in a Round One upset, it seemed like BofA’s path to the Death Match was clear, and that the bank had to be considered a favorite to contend for the Poo.

But no one counted on Walmart.

The nation’s largest retailer can always be relied upon to compete in our little bit of March insanity, but it rarely makes it beyond the second round. So WCIA oddsmakers (not that we encourage gambling) had unanimously favored BofA to win by at least 10 to 15 points.

But in the third match-up to be decided by around one percentage point (and the first such match to not involve Time Warner Cable), the big bad bank was sent packing by Walmart.

Was the Walmart victory a fluke, or does the mega-tailer have the support it needs to keep going in the tournament? The answer to that question likely depends on whether it faces Monsanto or Time Warner Cable in the Final Four.

Time to print out the bracket and pretend to your friends that you predicted it would turn out this way:

2014wciabracketqfinals1

Sourced from theconsumerist.com

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These 10 retailers had the worst customer satisfaction ratings for 2013

 

There’s no doubt the shopping experience has improved tremendously for Americans over the last decade. Online shopping has been the game-changer, but a lot of retailers have also focused on improving the in-store shopping “experience.”Still, nothing’s perfect.

Think of the stores you hate to have to visit. Yes, that grocery place with the long lines, or the department store with unhelpful sales representatives, or the fancy shop with overpriced items. You don’t like going there, but sometimes you have no choice.Now, what if you ranked all those retailers? The folks over at the American Customer Satisfaction Index (ACSI) conduct a survey every year asking people to rate their shopping experience based on factors including convenience of location, product quality, courtesy of staff and store layout.

It turns out that a lot of Americans hate (or love) shopping at the same stores.

Here are the 10 retailers with the worst customer satisfaction, based on ACSI’s latest rankings across different categories and compiled by business Web site 24x7WallStreet:

 

10. Winn-Dixie

This grocery and pharmacy chain is primarily based in the South. It scored 77 on the index for 2013, down from 2012.

 

9. Supervalu

This retail chain is the parent company of stores such as Farm Fresh and Shop ‘N’ Save, as well as discount store Save-A-Lot. Supervalu scored 77 on the index, an improvement from 2012.

 

8. Gap

The clothing retailer that was recently in the news for raising its employees’ minimum wage came in at No. 8. Gap scored 77 on the ACSI index, and it landed at the bottom of a smaller list of specialty retail stores.

 

7. Best Buy

The electronics giant, which posted better-than-expected earnings Thursday morning, scored 77 on the index, a decline from 2012.

 

6. Safeway

Grocery chain Safeway improved slightly from 2012, posting a score of 76. But in the supermarkets category, Safeway was rated the second-worst retailer.

 

5. Macy’s

Shoppers weren’t very satisfied with Macy’s in 2013, as the retailer’s score fell compared with 2012. That doesn’t seem to have affected its profits, though. Macy’s was one of the few retailers to post strong sales during the rough holiday season.

 

4. Walgreen’s

Pharmacy chain Walgreen’s plans to expand this year and is in the process of acquiring Kerr Drug’s. The company’s score was unchanged from a year ago, and it outranked rivals CVS and Rite Aid in the health and personal care category.

 

3. CVS

CVS’s recent decision to stop the sale of all tobacco products may not sit well with smokers, but other Americans aren’t thrilled with the store, either. CVS’s score did improve compared with 2012, though.

 

2. Rite Aid

Americans are largely dissatisfied with the speed of checkout at drug stores, according to the ACSI report, which is why so many made the list. Rite Aid’s score dropped from last year. The expansion of CVS stores and a simultaneous reduction in Rite Aid outlets may have contributed to the decline, the report said.

 

1. Wal-Mart

The world’s biggest retailer received the dubious honor of being ranked No. 1 on this list.   Wal-Mart’s score was unchanged from last year. The report said Wal-Mart has had low customer satisfaction rankings for at least a decade. Wal-Mart’s last earnings report wasn’t great, and the discount store isn’t very optimistic about 2014.

 

Retailers were ranked in separate categories, such as supermarkets or discount stores. The scores reflect the stores that performed worse than the average within their category.

It should be noted that overall customer satisfaction with retailers increased for the third year in a row. Surprisingly, the in-store retail experience was rated better than online shopping. As more people shopped online, stores were less crowded, the report said.

“A spate of last-minute holiday purchases online, combined with inclement weather, left some buyers disgruntled by delayed shipments,” said Claes Fornell, the ACSI’s chairman and founder. “That’s the likely reason for Internet retail getting its lowest customer satisfaction benchmark in more than a decade.”

Sourced from thewashingtonpost.com