Interesting Archives - Page 27 of 31 - I Hate Working In Retail

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Cleaning underneath the conveyer belt at a till in a UK supermarket. GROSS!!!!!!!

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The cunning and devious ways that Supermarkets Control Your Mind to make you spend more

1.

Supermarkets often put red “discount” signs in their car parks, so you’re familiar with their format before you enter. Once you’re inside, the same sort of red signs don’t always denote a price reduction. But, because of the association you’ve already formed, you’ll be more inclined to buy the product.

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Shopping trolleys, which were invented in 1938, are purposely much larger than the average family’s weekly food shop. This encourages you to buy more food than you need.

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Fruit and vegetables are usually positioned at the supermarket’s entrance. Although this doesn’t make sense for the shopper, who will crush their fresh shopping with heavier items later, the fresh smells and bright colours of fruit and veg make you feel positive. Plus, if you buy healthy food at the beginning of your shop, you’re more inclined to spend more on junk foods later.

4.

Loose fruit is often priced by the kilogram, whereas packaged fruit is priced by the item. This makes it difficult for you to work out which is the cheaper option.

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Fruit and vegetables are often displayed in crates to make them look like they have just arrived from the farm.

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Vegetables are often sprayed with a water mist throughout the day to make them look fresher.

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Flowers are also positioned at the supermarket’s entrance, usually in a more open display than food. This reminds the shopper of being in a local store and makes them feel less overwhelmed by the size of the shop which, in turn, encourages them to spend longer there.

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Most supermarkets position baked goods near their front doors. The smell of fresh bread activates your salivary glands, which makes you more inclined to make impulse purchases.

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Essential items, such as bread, milk, and eggs, are spread out all over the store in order to make you wander around more.

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They use smaller floor tiles in the more expensive aisles to make your trolley click faster. This makes you think you’re travelling faster, so you subconsciously slow down and spend more time in the expensive aisle.

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Dairy products are usually positioned against the back wall, so you have to walk through the entire shop to get to them, encouraging you to pick up more things on the way.

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Since most supermarkets make you move from right to left, you’re naturally inclined to buy things from the right-hand aisles. The most expensive products are placed there.

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Expensive items are positioned at eye level (1.6m above the ground), whereas items that are meant to appeal to children are positioned at their eye level. The cheapest items are positioned at the bottom of shelves, as you’re least likely to look there first.

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When you’re in a hurry, you’re likely to pick up bargains on the ends of aisles, rather than considering the best-priced options. Supermarkets will rarely place the cheapest products here.

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Complementary items, such as crackers and cheese or apple pies and cream, are positioned next to each other in order to encourage you to buy more than you intended.

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Meat and fish is often sold against a white backdrop, as this makes it look fresher.

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Visual cues, such as installing wooden shelves and nice lighting, make you more inclined to spend more money on quality products.

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Warm colours grab your attention and and encourage contemplation. Research shows that people contemplate which fruit juice to buy for a long time, so those aisles are painted red.

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Slow music makes you shop for longer, whereas classical music makes you spend more. Experiments have also shown that playing French music in the wine aisles increases the sales of French wines.

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Everyday items, such as socks and deodorants, are often placed near the tills as you’re likely to pick them up on an impulse, because you’ll need them at some point, even if you weren’t planning on buying them.

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Walk-through queues are often lined with things like chocolate, which you’re likely to pick up as a reward for yourself for doing the shopping

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Decades of Greed: Behind the Scenes With An Angry Walmart Manager

Decades of Greed: Behind the Scenes With An Angry Walmart ManagerExpand

We receive quite a few stories from Wal-Mart employees about what life is like inside America’s largest employer. But this one comes from a remarkable point of view: a longtime Walmart store manager, who vents in detail about how Walmart has systematically screwed employees over two decades.

Like all of our emails from Walmart employees, this one is anonymous, and represents one person’s opinion. But the wealth of detail it contains about the company’s management policies is remarkable. In particular, he discusses exactly how compensation and benefit policies have changed to the detriment of employees. We’ve bolded some of the parts we find most notable. Enjoy:

“I was recently on your site and was reading several of the stories from former and current Walmart associates. I would like to give you my experience. I write to you with a new email and will not give my real name; retaliation is alive at Walmart. I’ve been with Walmart for over twenty years beginning in the early 1990s. I’ve work at more than 9 walmarts and held various positions. I’m currently a salary assistant store manager and been one for nearly a decade. For most of my career at Walmart I enjoyed coming to work and quite frankly was the happiest before I became a manager. Once I took on the role as a manager I was privy to meetings, emails, and behind the door discussions that a typical associate will never hear. I know that well established companies must change as time progresses to remain competitive. However I’m not oppose to change and welcome it. If anyone was to speak negatively about Walmart back in the 90’s I would be a defender of Walmart and I was only a stocker in my early twenties back then. But Walmart was a much different company. I started shortly after Sam Walton’s death [ed.-in 1992]. We just began the expansion of super centers and no real international presence. In fact in those days we still had signs in our stores that read ‘Buy American.’ We would have items flagged that were manufactured in America and brag about the jobs we created by buying American goods. We all know that isn’t true now. Before I begin to relay some knowledge you may not be aware of or heard I would like to list to the best of my abilities some of the benefits Walmart has taken away from its associates in the last twenty years.

[Below are some] Benefits that new hires don’t receive. Long Term associates keep these benefits *Hence a reason to get rid of them*

  • Sunday Premium: 1 1/2 Pay
  • Sunday Premium: $1.00 an hour (This replaced the overtime pay for Sunday but this $1.00 was also taken away)
  • Profit Sharing: Automatically put 6% of Pay in Profit Sharing Account

In 1997 Walmart changed the policy and put 2% in Profit Sharing and 2% in their new 401-k. They effectively got rid of 2% and never bother to inform associates of this loss. The typical associates had no clue how this would impact them in the long term. This is typical of Walmart executive is to change benefits but spin it as a good thing. Eventually Walmart around 2010 did away with Profit Sharing all together. They now have a 100% match for the first 6% contributed to the 401k. This actually is better however again Walmart know the typical employee can not afford to contribute to the 401k plan. Even though this has helped my 401k balance greatly since I can afford it; I know it doesn’t help the many people that work under me at $8.00 an hour.

Full Time: Only had to work 20 hours

Full Time: Only had to work 28 hours (This replaced the 20 hour policy but now any new hires have to work an average of 35 hours for full time status)

90 Day Raises: You use to get a raise after 90 days, they took this one away recently. So now you must work 12 months to get a raise.

Insurance Cost: Maybe not fair to blame Walmart on this one but in early 1990s’ I was paying $9.00 per pay period (BiWeekly) for a $300 deductible. Now I pay $150 (Bi Weekly) for a $3500 deductible.

Christmas Bonus: I can’t remember the amounts but no more than $200. It doesn’t exists for new hires and salary managers don’t qualify for it

Long Term and Short Term disability: Can’t remember exactly but I know it use to pay around 80% of pay then it was cut to 60% and now it only covers 50%. Oh but the premium went up. So less coverage for more cost

Merit Raises: Store manager use to be able to increase hourly pay but now all pay is controlled by home office

Good Job Pin: This was again another award program. If you got four of them you could turn them in for one free share of Walmart stock. Basically all award programs of monetary value has ended at store level. With the exception of a possible quarterly bonus up to $475 but i never been in a store that got such a large amount.

Pay Cap: Walmart use to keep giving you raises no matter your hourly rate. They now have caps based on position held. I have many associates who have not received a raise in nearly nine years.

I could keep going but basically Walmart has been hacking on its benefit and pay structure for years to save on cost. Their over all view point is that there is little difference in performance and return on investment from a ten year associate and a new hire.

As I said before, Walmart was a good company to work for in relations to the retail sector. However I feel horrible for the associates I have to manage and the struggles they face. I ask this question, How come in 1999 Walmart could pay me over $10 an hour but in 2014 I hire people in at $8.00 an hour? I know Walmart will claim that the average associate makes $12.78 an hour. I have multiple degrees and one is in business. I don’t need a degree in business to understand elementary statistics. The question that should be asked is what the Median pay of Walmart associates is? The typical associate (median) is under $9.00. I know this for a fact. Sure if you add all the ones who make $15-$20 an hour plus us managers that make $50,000 to $100,000 then you can get the $12.78 an hour average.
Below is something you may not be aware of and I will finish the email with this tidbit.

Walmart use to require us at the stores to have a 60%:40% ratio to Full-Time:Part-Time. Then I was told it had to be 40%:40%:20%, Full-Time:Part-Time:Temporary and to add insult we expect all associates to have open availability. Also Temporary associates can work at the store for six months to a year and not be entitle to any benefits. So if you have 100 associates, 40 FT, 40 PT, and 20 Temporary. Paying a lot less in benefits plus turn-over is high.

Now here is where a lot of greed and in my opinion immoral behavior begins.

This company is being managed by the quarter. We have executives who have no vested interest in Walmart. All they care about is their salary and bonus. So when they make poor decisions, for example this Christmas when they had a One Hour Guarantee for multiple items. This was a complete [financial] disaster but yet the executive praise what a big success it was. […] You know what direction us managers were given to do in January? Remember Walmart’s fiscal year ends January 31st. You guess it, cut hours. For the poor decision made by executives at Walmart who could care less where the company is at in 10 or 20 years, we had to cut hours. Not only that we had to cut all expenses. Home office put a hold on all our ordering of supplies and try explaining to customers you don’t have toilet paper for the rest rooms. We had to cut all our part-time associates from 32 hours to 25.5 hours. All our full-time associates had their hours cut too. In addition we had to call all the people we had scheduled for orientation and tell them we couldn’t hire them. Imagine you were told to start Walmart on Thursday but then get a call on Wednesday saying nope can’t hire you.

Do you know how hard it is to go to someone that make $8.85 an hour and tell him, sorry but I have to cut you down to 25.5 hours. These people can barely pay their rent as it is and with no notice we cut their hours. The root problem besides greed is that Walmart’s culture changed drastically with Sam Walton’s death and the departure of David Glass as our CEO and Tom Coughlin.

Lee Scott [WM CEO from 2000-2009] instituted a [culture] where you could not question the company’s direction or offer critical feedback to the leadership. Years ago on our company intranet site, he had something I believe was called ‘Ask Lee.’ It was basically a place you could ask him a question and he would respond. I remember a Store Manager asked Lee Scott why walmart didn’t offer its store associates a pension program so they could have the ability to retire. Lee Scott blasted this store manager for asking this question and I was quite surprised that he even allowed this example to be posted. None the less ‘Ask Lee’ was eliminated and I wouldn’t be surprised if so was the store manager. This mentality extends all the way down to the lowest level of the company. I could never send an honest feedback such as this email to anyone of authority at Walmart without being retaliated. I’ve seen it many times. We even had a 50 year celebration last year and each district was to send salary managers to a open forum discussion. Guess what the direction was, ‘Select managers that are positive’ and it was understood you were not to ‘complain’ about anything. Your market manager and store manager were present for these meetings.”



Sourced from gawker.com