July 2014 - Page 7 of 11 - I Hate Working In Retail

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At CVS, only the very rich get much richer

Red-lining at CVS is ‘quite the underhanded way to get the older employee base to leave.’ – a CVS worker
So-called red lines or red circles are common among U.S. retail and service companies

The nation’s second-largest drugstore chain adjusts its annual raises to how much an employee makes. The higher your salary, the lower your raise.

The top workers at CVS stores — those earning the highest hourly wage for their job classification — are “red lined” by the company and receive no raises at all.

I can say that because I have my hands on an internal CVS document — the company’s 2014 Wage Management Guidelines — spelling out the pay ranges for different positions and caps on raises.

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FOR THE RECORD:

CVS pay policies: A column in the June 27 Business section about pay policies at CVS Caremark misidentified Los Angeles compensation consultant Mark Lipis as Mike Lipis.
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“If you really think about it, the red-lined employees most likely are the ones that have been around the longest,” said one CVS pharmacist who asked that his name be withheld because of fear of retaliation.

“This is quite the underhanded way to get the older employee base to leave,” he said. “Would you want to stay somewhere that doesn’t give you a raise?”

Probably not. Trouble is: Where are you going to go? So-called red lines or red circles are common among U.S. retail and service companies.

CVS, which gave its chief executive a 26% raise last year to almost $23 million in total compensation, isn’t alone in making sure its rank-and-file workers don’t make too much money.

And this is why, in any discussion of income inequality, we keep reaching the same point — the rich get richer, while everyone else gets table scraps.

“It’s not personal. It’s business,” said Mike Lipis, a Los Angeles compensation consultant.

“There’s a point where no matter how good people are, how friendly they are, it doesn’t make sense to pay them beyond a certain amount,” he said. “You’re trying to make the most of your limited compensation dollars.”

That’s understandable. If you’re selling fast-food hamburgers for $3 apiece, say, you’ll go broke paying workers $30 an hour, even if they’re the best darn burger makers in the business.

But where’s the line? The average fast-food industry employee in this country makes $9 an hour, or just under $19,000 a year. Industry workers have called on McDonald’s and other employers to pay $15 an hour, or about $31,000 annually.

Responding to recent protests, the chief executive of McDonald’s, Don Thompson, said that he could possibly be open to a minimum wage of maybe $10 an hour. “McDonald’s will be fine,” he said. “We’ll manage through whatever the additional cost implications are.”

Considering that McDonald’s pocketed $5.6 billion in profit last year, I’m guessing that they’ll manage just fine.

But here’s the real issue: How can Thompson fret about paying workers something closer to a living wage when he’s pulling down total compensation worth $9.5 million a year, or more than $4,500 an hour?

Lipis, who made a strong business case for capping rank-and-file workers’ pay, acknowledged that this is where things get screwy.

“I would never try to justify some of the executive compensation contracts,” he said. “Do you really have to pay someone $400 million a year because you couldn’t find someone who could do the job for $300 million?”

I wrote recently about a report showing that the head of CVS, Larry Merlo, enjoyed the widest gap in the country between a CEO’s salary and that of his less-worthy underlings.

According to compensation researcher PayScale, Merlo’s $12.1-million salary last year was 422 times the size of the median CVS wage of $28,700.

Factor in all the additional bonuses and perks that come with the job, and Merlo earned $22.9 million last year, up 26% from a year before, according to figures tabulated by the Associated Press and compensation researcher Equilar.

So CVS workers may be miffed that the company’s Wage Management Guidelines show that a cashier making $7.25 an hour who is deemed an “outstanding performer” by her superior will see an annual raise of 4.75%.

But an outstanding cashier who, either because of past accomplishments or seniority, makes $12.48 an hour can expect no raise at all. She’s been red lined, as the company puts it.

A top-performing CVS pharmacy technician earning a base wage of $9.30 an hour will similarly merit a 4.75% raise. But a red-lined pharmacy technician earning $15.67 an hour will see no raise.

Those figures are for CVS stores in central Maryland. The company’s wage guidelines vary from region to region, based on the minimum wage in each state.

Mike DeAngelis, a CVS spokesman, declined to go into specifics about the company’s pay practices.

“CVS Caremark is committed to providing our valued employees with comprehensive and competitive pay and benefits,” he said. “We review salary ranges in our markets to determine an appropriate range of wages, which may vary based on a specific market.”

He said caps on raises for red-lined workers “relate to a small percentage of employees who have exceeded the top of their jobs’ wage ranges.”

No one’s suggesting that a CEO should make as much — or as little — as a subordinate. It obviously requires a more complicated skill set to run a major company than it does to operate a cash register.

But when compensation experts talk about stretching compensation dollars as far as they’ll go — in other words, getting the most bang for your buck — the same calculations that apply to the rest of the staff should apply to the executive suite.

Why not have red lines for senior managers? If their compensation reaches a certain level, boom, that’s it — unless limits are lifted for all other workers as well.

“The general theory with red lines and red circles is that you should not spend your compensation dollars on people whose pay puts them ahead of the market,” Lipis said. “You should spend your dollars on people who are behind the market.”

If so, that’s almost certainly not the CEO

Sourced from latimes.com

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Video. Lady Pulls Entire Store Shelf On Herself

Sourced from Ebaum’s.com

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The Truth of the Matter Is Walmart Is a Horrible Place to Work

"The Truth of the Matter Is Walmart Is a Horrible Place to Work"

Boxlike megastore Walmart is reaping a good deal of positive PR today after a gaudy event showcasing the company’s intentions to spend more money on American-made products. We’d like to take this opportunity to remind you what kind of employer Walmart is.

It’s one of the world’s biggest employers. It’s also one of most stringently anti-union employers you’ll find in this country. Walmart is a company that is singularly committed to making the most common American job as unrewarding as possible.

Having published many behind-the-scenes stories by and about the unfortunate employees of Walmart, we continue to receive emails from Walmart workers to this very day. Today, as the company is ostentatiously touting its patriotism, we bring you a couple of thoughts from those who have actually worked there. First, from someone who has worked as a stocker at Walmart for nearly a decade:

I lived in a small isolated community where everyone knew each other. When you work at a store in a community like that there is no chance at moving up if your an outsider. Everyone was family in this store, even if it was by their third cousin twice removed they had some connection with each other giving the store a cult like mentality. Bottom level management and upper management in this store seemed to be all in it together as they enforced task manager coaching anyone who was a second over their stocking time. I had a manager who stood at the end of the aisles of the people he didn’t like time them with a stop watch and if they didn’t throw a case a minute he would pull them in the office and write them up. I didn’t matter if you were a csm, support, or an assistant in this store if you had a management title to your name it meant that you didn’t have to do any work whatsoever. They would come up excuses for their lack of productivity on an already short handed skeleton crew by saying that they would get coached if they touched freight or zoned, yet in the other breath they paced up and down the action alleys hazing and harassing the associates who were working with their daunting task times. I had often compared this store to bootcamp. Management would yell and scream obscenity after obscenity at their associates taunting them with the possible coaching if they didn’t get finished task hours before the stock time was up. This place sucked, no one was allowed to talk to one another even if it was work related…

The truth of the matter is Walmart is a horrible place to work. These experiences happen to everyone who work for this company on a store level. It doesn’t matter if your management or an associate you are always going to have to deal with these types of situations because life like this is the true Walmart culture. The managers who harass you are most likely in the same situations as you regarding the verbal and psychological abuse that they are forced to swallow on a daily basis and you can’t blame them for wanting to dish it out even worse to someone else. Most of them were associates before they moved up and you can’t tell me at some point in their Walmart career that they didn’t suffer at the hands of some relentless asshole. It’s a vicious cycle and it’s going to take everyone to stop it. There is to much stress involved with this dead end job and the people who run this company need to learn how to let up. They don’t make it easy on us with their selfish attempts to raise their bonuses by cutting hours and demanding more work out of the already on edge associates in the stores that are only half staffed. This company is at the end of it’s reign. Stores don’t run smoothly anymore because any of the talent they had is long gone due to termination or quitting. All they’re left with now is a newer generation of people who simply don’t care about anything. The bar is dropping at an alarming speed and I can’t wait to see what happens when it hits the ground.

And a tip for employees from a former Walmart department manager:

My comment comes in the form of a warning to current Wal-Mart employees. Along with the “productivity” issue used to terminate people and deny them unemployment rights, management seems to have a new weapon in their arsenal in the form of “Gross Misconduct/Ethics”. They pull this out like a cheap pistol and use it for any reason you can imagine to circumvent federal labor laws. Once a statement is written and approved by store management, you are terminated with no recourse. Don’t believe the “open door” policy will do you any good. It’s a farce. You will be left to fight through the state unemployment insurance system to prove your case. Wal-Mart did that to me, but because I saw it coming and documented everything that happened between myself and management over a period of months, I was successfully able to appeal my denial of benefits and vindicate myself.

The point I would like to make is if you feel threatened or that you are being treated unfairly, write everything down. Names, dates, events and conversations. Record it all and keep copies of everything. Secondly, don’t tell anyone what you are doing. You will be your own worst enemy. There are always those who will talk to management behind your back.

A great American employer. God bless the Walton family

 

Sourced from gawker.com