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Woman Drinks Blood Filled Coffee at Costa Coffee

Woman drinks Costa coffee with blood in it after being served at Swansea drive-thru by staff member with cut hand

Janine Hughes with the letter of apology from Costa  after being served coffee with blood in it.

A COSTA drive through customer has vowed to drive past in future after being served coffee with blood in it.

The incident came at the UK coffee shop chain’s Llansamlet outlet and customer Janine Hughes has hit out at what she regards as the company’s inadequate response to her complaint.

Tomorrow she is due to get the result of blood tests.

Miss Hughes, from SA1 in Swansea, went to the outlet with her partner and her father and ordered two lattes, one of which had blood on the lid. She said the employee who served her had a cut hand and went to wash it while another staff member changed the lid.

“He should have changed the coffee,” she said. “My partner had that coffee. I drove off and took two sips of mine, and it tasted irony, I realised something was wrong, but did not know what at the time. Then I saw blood on the inside of the lid and realised there was blood in the coffee. My partner had not tried his as it was very hot, and he didn’t then.

“I drove back and asked to see the manager. The person who served me was mortified. I felt sorry for him. He should have gone off to wash his hands and we should have had two new coffees. I was offered new drinks and was given two lattes but I said I had to report it. It was too serious to ignore.”

 The duty manager said the area manager would contact her, which only happened two days later. Miss Hughes emailed head office in Dunstable the day after the incident, but said she had not received a reply.

“The area manager was horrified and said something should have been done,” said the 30-year-old IT worker. “She was very apologetic.”

 A follow-up letter of apology was sent, in which the area manager admitted that standards had fallen well short of what they should have been.

And she added: “I will ensure that my entire team will revisit all necessary training as an absolute minimum.”

 A head office statement said: “Our area manager has spoken to Ms Hughes and apologised for the distress this obviously caused her. This was an isolated incident and does not reflect our high standards of safety and hygiene.”

Miss Hughes said: “I don’t think it should have been the area manager to apologise. It should have been head office. Not once have they contacted me. They have hidden behind the brand. That is terrible.

 “I have had the worry of the blood tests. I don’t think I will ever go to Costa again. I will support my local coffee shops.”

Chris Peregrine /chris.peregrine@swwmedia.co.uk/@Perers71

Sourced from: http://www.southwales-eveningpost.co.uk

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18 confessions from baristas brewing your coffee

So, what do the people behind the coffee counter really think of you? Whisper reveals confessions from baristas about their biggest pet peeves and why the coffee in this morning’s latte might actually be decaf.

For more barista confessions, check out Whisper.

BONUS: 7 Things You Didn’t Know About Starbucks

Have something to add to this story? Share it in the comments.

 

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39 Devastating Moments In The Life Of A Barista

1. When your alarm goes off at 3:30am because you’re opening the store that day.

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2. When a customer thinks you’re sexually attracted to them just because you asked for their name.

39 Devastating Moments In The Life Of A Barista
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Dude, I literally have to ask for my job. Not because I want to bone you.

3. When a customer thinks you’re sexually attracted to them because you’ve asked them how their day is.

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I’m being polite. I don’t actually give a shit how you are.

4. This exchange: “Grande latte for Jamie!” “Is that for me?” “Is your name Jamie?” “No I’m Steve.”

THEN IT’S NOT FOR YOU, STEVE. IT IS FOR JAMIE.

5. When someone asks for a “large ice water, with extra ice”.

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6. When someone orders “two shots of espresso over ice, but in a medium cup” and you know they’re going to go fill up their cup with free milk from the condiment bar.

39 Devastating Moments In The Life Of A Barista
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7. When someone takes the sugar or chocolate powder from the condiment bar and keeps it on their table as if its their own personal sugar just for them.

39 Devastating Moments In The Life Of A Barista

8. When you spot the impatient person in the back of the queue who you know is going to be a total dick.

39 Devastating Moments In The Life Of A Barista
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9. But then getting that sweet sense of satisfaction you when you secretly give them decaf.

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10. When someone orders a non-fat, sugar-free drink and then orders a lemon drizzle muffin.

39 Devastating Moments In The Life Of A Barista
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11. When you ask someone what they want and their answer is: “Hold on, I have a list.”

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12. When a customer sits down to talk to you when you’re on your break.

I JUST WANT TO EAT MY DISCOUNTED SANDWICH IN PEACE.

13. When a customer reaches over the counter to grab something instead of asking.

39 Devastating Moments In The Life Of A Barista
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Sure, it’s not like your hands are disgusting or anything. Please. Touch all of the straws.

14. When you spot someone shoving a giant handful of sugar packets into their handbag.

39 Devastating Moments In The Life Of A Barista
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15. Trying not to laugh when someone does this while asking for a “sleeve jacket thing” for their drink.

39 Devastating Moments In The Life Of A Barista

16. When someone orders a “venti” coffee but you’re not a Starbucks.

39 Devastating Moments In The Life Of A Barista
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17. When people try to over-pronounce the Italian names for drinks.

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NBC / GIPHY

“This isn’t Rome, please get a grip.”

18. When people straight up invent drink names: “Hello yes I’d like a grande Mocha Jetachinno.”

39 Devastating Moments In The Life Of A Barista
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YOU WANT A WHAT?

19. When a customer is on their mobile, and actually puts up a finger to shush when you dare ask what they want.

39 Devastating Moments In The Life Of A Barista
buzzfeed.com / YouTube

20. Trying to make a drink but you can feel a customer watching your every single move.

39 Devastating Moments In The Life Of A Barista

21. And then you fuck it up because they made you nervous.

39 Devastating Moments In The Life Of A Barista
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22. When a customer tells you an exact temperature they want their milk steamed to.

39 Devastating Moments In The Life Of A Barista
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“A large, soya, chai tea latte at 143 degrees.”

23. When anyone orders “half-caf”.

39 Devastating Moments In The Life Of A Barista
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24. When someone takes one sip of their drink and tells you that you made it wrong but YOU KNOW THAT YOU DIDN’T.

25. And then when someone asks for a discounted refill with a cup you know has been sitting in their car for three weeks.

39 Devastating Moments In The Life Of A Barista
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26. This exchange: “Here’s a large, decaf, cappuccino for Sandra!” “Is it decaf?” “YES.”

This exchange: "Here's a large, decaf, cappuccino for Sandra!" "Is it decaf?" "YES."

27. And this one: “I have a small, non-fat latte for Nicky.” “Is it non-fat?” YES THAT’S JUST WHAT I FUCKING SAID.

28. When a customer leans over the counter and says these dreaded words: “The men’s toilet is blocked.”

39 Devastating Moments In The Life Of A Barista
NBC / Giphy

29. When anyone rearranges the furniture for their “meeting”.

39 Devastating Moments In The Life Of A Barista

30. When someone can’t connect to the WiFi and you’re suddenly IT support.

39 Devastating Moments In The Life Of A Barista

31. When someone thinks it’s appropriate to bring in McDonalds and casually eat it with their coffee.

When someone thinks it's appropriate to bring in McDonalds and casually eat it with their coffee.

Oh sure. Just do whatever.

32. When someone asks for “extra, extra caramel”.

33. Or for “extra, extra whipped cream.”

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34. Or straight-up just orders a cup of whipped cream and a spoon.

35. When someone points to which specific cookie they’d like.

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“Third from the back on the left…not that one…not that one… yes.”

36. Or claims their croissant was “stale” despite eating the entire thing and demands a refund.

39 Devastating Moments In The Life Of A Barista
The Geffen Film Company / Giphy

37. When a dodgy regular gives you their number.

39 Devastating Moments In The Life Of A Barista

38. When you’re out in public after your shift and you overhear someone saying they can smell coffee, and you know it’s you.

39 Devastating Moments In The Life Of A Barista

39. And you then realise that no matter how often you shower, you and your belongings will always smell of espresso and burnt croissants.

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Hang in there, baristas of the world. We know it’s tough.

39 Devastating Moments In The Life Of A Barista
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Sourced from Buzzfeed.com