life of a barista Archives - Page 6 of 7 - I Hate Working In Retail

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33 Things Only Baristas Will Understand

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1. You’ve felt the sometimes painful, sometimes serene feeling of waking up before the rest of the world. It’s still dark and there’s a cold mist that muffles the anxious tempo of modern life. By the time other people wipe the crust from their eyes, you’re done with half your workday.

2. You know that before 9 AM the line is actually not humans but a mob of zombies whose minds are basically repeating their drink orders in the way that other zombies repeat “BRAINS!” and that you, the bearer of their coveted life-source, are in a position of precarious power.

3. You have secretly nicknamed many of the regulars with your coworkers. Not out of malice, just the absolute necessity of amusing yourself at what is essentially a highly repetitive job.

4. You’ve had to break the tragic news that you are out of soymilk and you don’t carry almond milk, and you also don’t carry rice milk or hemp milk, and you know it’s the worst, and you’re sorry.

5. It actually blows your mind to think about the number of times you’ve uttered the phrases “Hot or iced?” and “For here or to go?” Feels like more times than you’ve said your own name.

6. You know what it means to eat waaaaaaay more scones and drink way more lattes than is the healthy human limit. You know the meaning of opportunism and while some people get private jets and free concerts, this is pretty much your one work-perk, so leave you alone! (With your scones).

7. You know that a mumbler or inaudibly soft-spoken person is ~almost~ worse than a rude person.

8. You know what it means to have to silence someone. There’s chatty, and then there’s gabby, and then there’s wholly-oblivious-to-everyone-behind-you-in-line. Bless their friendly little hearts, but anyone who’s been a barista knows the painful delicacy of cutting off a regular who is providing an in-depth recap of her most recent medical appointments. It’s like “uh huh…yes, gastric bypass surgery does sound complicated….NEXT?!”

9. You’d still take Chatty Cathy any day over the jerk who barks into his cell phone while gesturing bossily to the pastry he wants you to serve him.

10. You’ve had a slow day where you drank about 7 cups of coffee out of sheer boredom and then figured “why stop now?!” and made a latte to top off the crazy and eventually you were talking so fast and smiling so maniacally that customers stepped back a few feet when you addressed them.

11. You’ve spaced out while foaming the milk and done that thing where it sprays into a Jackson Pollock painting on your shirt.

12. During a dull moment, you’ve scarfed a “broken” cookie, only to realize that someone has appeared at the register and you must take her order with crumbs all over your face.

13. If you worked at a super-corporate place, you know the insanity-inducing din that is muzak or generic radio stations. Years later, if you ever hear (insert inoffensive Top 40 “singer songwriter” here) you will start hallucinating that the zombies are lining up for you. However, if you work at a chill place, you know that choosing the music is maybe the single best thing about your job, and that certain things like Nicki Minaj Hour might happen and there’s nothing anyone can do about it.

14. You know the special pain of someone waiting until the end of his order to pull out a crumpled, dirty wad of cash, taking his sweet time un-wrinkling each bill and counting out the coins in a meticulous fashion, sometimes even counting out loud as if to add tension to tedium.

15. You know there is an even more special pain for the parent who waits until she gets to the front of a long line and then lets her pre-K child order for himself. Except the child doesn’t know what he wants, so there is a five-minute conversation in which the mom asks, “do you want the red cookie or the magenta cookie? Are you sure, though? Did you see that dark pink cookie, too?”

16. You’ve found yourself engaging in inane and petty gossip about the staff. Somehow it doesn’t feel mean because you’re practically like family.

17. There’s been a time when one of your coworkers has made you laugh so hard that you literally could not compose yourself if someone held a gun to your head, and there are tears forming and maybe you’re quietly snorting but yet, there is your customer, staring at you like he’s about to flip a table.

18. You value the people who are patient and considerate more than they will ever know.

19. You’ve put in extra chocolate or syrup for people who were nice to you.

20. You’ve accidentally given someone “fat” instead of “non-fat” and felt terrible and then been like, “oh wait, world hunger exists.”

21. You know that nothing is as satisfying as a freshly wiped down pastry case, and that for a small hand to come immediately smearing its little prints on it is like a swift punch in the gut.

22. When you finally made your first foam fern you were so proud you Instagrammed it.

23. Some insanely inappropriate employee has at some point slipped through the cracks and been hired, only to creepily hit on every female on staff and wear shirts that say things like “UHOP – on my chorizo!”

24. You have suspected you’re developing Carpal Tunnel.

25. You’ve been awoken on your off-day at 4 AM by a coworker who is still out partying, begging you to cover his shift. You did it because you knew there’d be some day when you needed the favor repaid. It created a strong solidarity.

26. Your pantry has been filled on multiple occasions with stale pastries. Depending on the income and snobbery of your roommates (God forbid you lived with anyone who called himself a “Freegan”), they likely rejoiced in this habit.

27. You have sung the Dolly Parton song “9 to 5” on the way to work, but with the numbers reserved.

28. Even though you know it’s not their fault for not knowing, you sometimes vainly wish that your customers knew you had other interests/skills besides making their Americanos every morning.

29. You’ve had someone order an iced, no foam cappuccino and just kind of blinked for a few minutes.

30. You’ve had one regular who, despite coming in constantly, is just completely generic looking, and for the life of you, you can NEVER remember his name. Every time, you’ve peered inquisitively at him and been like, “so…Bob, right?” And he’s like “No…Alexander.”

31. You’ve been either asked out by a customer or given that overly-long-lingering-stare that makes you feel violated and/or flattered (depending on the party in question).

32. You’ve at some point started to notice that two of your co-workers were talking just a little too closely, or bumping elbows just a little too often and made nervous predictions about their budding romance.

33. Despite the pay/hours/occasional disrespect, you’ve had mornings where the sun was streaming in, and you were bumping your music, sipping a giant mocha you made yourself and you thought, “Why do anything else?”

Sourced from thoughtcatalog.com

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The Constant Struggles of Barista Life

For the past four years I’ve been paying my way through college with a part-time, and full-time, job as a barista in my hometown; and I love it. Always have, and probably always will. But, like many jobs, it isn’t all sunshine and rainbows. Although the people I work with are great and most of the customers are the highlights of my day (which might be a ten hour shift) you always get those bastards who come in and wreck your day. The tips and minimum wage barely make up for it, but if you love coffee you’ll never be happier in any job when you’re working in a place that makes great espresso coffee. Still, there’s the eternal struggles that every barista has to deal with on a daily basis, from opening at the crack of dawn, until last orders when its dark out. Thankfully coffee provides us with enough energy to get through it all and repress the frustration. Plus you’ll have plenty of co-workers to vent to about the dry cappuccino lady who will never let you forget the time you forgot that she doesn’t take chocolate powder on her coffees (M I’m thinking of you) and her drinks will never be hot enough. But then the americano guy, or triple shot skinny latte lady, will come in and be lovely and friendly so they makes up for the rest of the crap. Almost.

The Big Order.

You’ll be having a quiet enough morning, everything will be going smoothly then suddenly someone comes in with the most complicated order: ‘Can I get a skinny hot chocolate with no marshmallows cream instead, a skinny decaf cappuccino, a regular latte, a decaf latte with an extra shot and a single shot espresso’. No two drinks the same and having to use a million jugs just to satisfy this one person. And of course while you’re in the middle of filling their order a queue starts forming out the door. There’s only one barista and one coffee machine. Dafuq am I meant to do! Panic stations, your day is now ruined. Plus, who gets an extra shot of decaf? What is even the point?

‘Can I have a Caramel Venti Frappucino?’

I’m sorry, what? Does it say Starbucks on the sign outside? No? If you wanted to order something that Starbucks offers, go to Starbucks. We have small, medium or large. I know that may sound confusing to someone who might be used to having a Starbucks nearby but what people need to understand is that every barista has their own style – much like chef’s do. Starbucks do their own drinks, and some of their drinks are great but every coffee shop is different. Maybe try looking at the menu? That way you might not piss off your barista so much that they sabotage your drink by using decaf instead of regular coffee, or full fat milk instead of skimmed. Not that I would every do that…maybe.

Customers not understanding what they are ordering.

Having to explain the difference between a latte and a cappuccino makes me want to scream. I understand that not everyone just naturally knows this but having the same argument with the same person every week about the differences between the two  can understandably infuriate me. Granted this particular person asked for an americano and expected a cappuccino so I guess I was destined to fail them anyway. We also had a ‘discussion’ between the differences between a Pavlova dessert and a meringue – a pavlova has a meringue base with cream and fruit. Someone hold me back.

‘Can I get that extra hot?’

Do you have any temperature receptors in your mouth? Sometimes I genuinely wonder this about my customers. How have they not burned off their taste buds by now? You could be steaming the milk for a good three minutes and have it boiling over the edge and it still would not be hot enough for them. And for those customers who constantly find their drinks to be too hot and request another, why can’t they just wait for it to cool down? No one wastes a coffee and everyone gets what they want. But of course if they do want a replacement, guess who gets the extra coffee? Probably the kitchen staff as you’re already in the middle of your second cup.

Jealousy of Latte-Artists.

Like many baristas I enjoy watching those amazing artists do their stuff and can feel the burning shame in my gut when my own doesn’t measure up. When it does go well of course we need to photograph it and share it around, to the annoyance of the customers. Most of whom would be more annoyed if they didn’t get any design. It doesn’t take ten seconds, calm down.

Injuries and messes.

You come home covered in coffee grinds and small cuts that you haven’t a clue how you got. Your hands will be covered in small burns from the head filters and the steamer. You’ll have splashes of steamed milk in your hair and on your chest. Your once dainty and sweetly feminine soft hands are now covered in callouses from the head filters and the burns. Your hands will look as hardy as a carpenters, as hard, calloused and scarred. The sooner you accept it, the less and less it will bother you until one day you honestly don’t care anymore. That’s just the way things are.

Becoming an addict.

It can happen slowly, as it did with me, or within a day’s work. Arguably, it is impossible to work in a coffee shop and not be over-reliant on the product your selling. Before I worked as a barista I never drank coffee. To be honest I thought it tasted absolutely rank, it smelled nice and had that aura of being ‘cool’ but I would not touch the stuff. Then I went to Italy and had ‘proper’ coffee and once I returned everything changed. I have cut down from the six cups I used to have a day to maybe around one. They were fidgety and sleepless times, but i just can’t quit the stuff, and why would I want to? There’s no going back now I have acquired the taste for coffee, its a glorious energy providing warming drink of the gods. It is the fuel of college all-nighters and the saviour of awkward study group sessions.

The Macchiato-Dry Cappuccino Debate.

Starbucks have ruined the concept of macchiatos. A macchiato is a two shot espresso with foam on top. It literally means ‘stained’ in Italian, you know the guys who invented the stuff? Starbucks have created their own style of macchiatos that are similar to dry cappuccinos. And seeing as Starbucks are the most well known coffee houses in the world everyone expects their version when they order a macchiato and are completely pissed off when they get a tiny cup of foamed milk stained espresso. Again, please refer to the coffee menu.

Mixing up orders.

‘Can I have a latte with extra foam? Like literally all foam? I’m a bit iffy with lactose.’ Sorry to burst your presumptuous bubble but that’s a cappuccino mate. ‘Can I have a cappuccino with no milk and all foam?’ Again, sorry to break this to you but the foam is milk. What did you think it was, white water? If you’re lactose intolerant and want more foam than milk you’re still consuming milk. Your stomach will still be annoyed with you, and so am I. You deserve whatever discomfort you get.

Milk Problems.

People can be very particular about what milk goes into their coffee. Like aggressively particular: ‘I want skimmed milk, not low-fat’, are the differences really that obvious in the long run? Isn’t having a large skinny mocha with an extra shot of caramel syrup kind of redundant? I doubt the calories you’re missing out on in the milk will counteract the ones you’ll consume with the syrup, I’m just saying. But I guess if you’re willing to pay for the extras I willing to let you slide on your ‘diet’.

Servicing the Machine.

This is your money maker, your crown jewel. If the coffee machine breaks down, you break down. I had a scary experience over the weekend when I tried to change the time on the coffee machine ( clocks went back in Ireland), and I accidentally changed the setting on the amount of water put out in espressos, to no water. I’m not sure how I did it, but I did. Just then I got an order for take-away coffees. The last time I felt panic like that was when I accidentally permanently deleted an essay on John Milton forty-five minutes before deadline. Good thing the one shot option still worked, so I managed to let the customers go happy and give myself time to fix the machine. Thanks to free internet and Google. Honestly, I love the espresso machine at work. I miss it, I’ve grown an extreme attachment to it that may or may not have something to do with my lingering addiction to the brown stuff. So I genuinely enjoy cleaning and servicing the machine, even if it does take forever.

The Customer-Service Smile.

No matter what is going on, we managed to keep that smile plastered across our faces. Hungover and doomed to smell burnt coffee granules all day? No problem keep smiling. Customers being genuine and unrelenting pains in your ass? No big deal, keep smiling. Coffee not warm enough, again? How about I throw it at you and see if its warm enough? Nope, repress it all and keep smiling.

It’s actually the best…

I once worked with a girl whose mantra was that everyone should work at least once in the service industry, and I agree. You learn how to be modest, polite and not take everything so seriously. Most customers come into the place already in a bad mood and looking to vent on someone, sometimes that person is you. You’ll develop a thick skin and an appreciation for simple acts of kindness, like the importance of saying please and thank you. If everyone learned how to be humble and friendly, in spite of conditions to the contrary, wouldn’t the world be a better place. Plus you get free coffee, what’s not to like?

Sourced from collegetimes.com

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11 WAYS TO PISS OFF YOUR BARISTA

1. Changing your order when the barista is already halfway through making it


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“Oh, I wanted that made with skim milk!”

“Didn’t I say iced??” (97% of the time, no, you did not)

 

2. Talking on the phone while ordering


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Just… no. If you don’t understand why this is rude, you need to re-evaluate your life.

 

3. Picking up someone else’s drink


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Why do you have to ruin everything?

 

4. Ordering an extra, extra, extra dry cappuccino


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One, this drink makes no sense. Why do you want to drink a cup of milk foam? Two, do you know how much milk you are making me waste?

 

5. Making a mess all over the condiment bar


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My issue here is the fact that kids are rarely the ones ordering coffees and teas. Why are grown-ass adults incapable of pouring milk/adding sugar to their drinks without getting it all over the condiment bar? WHY? Who pays you?

 

6. Throwing away your drink when it’s half full


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Why would you throw liquid into a garbage? Why? WHY?

 

7. Complaining about the prices


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I get that some things may be expensive, but fyi: your barista doesn’t come up with the prices. Stop complaining, there is literally nothing I can do.

 

8. Asking for your beverage super extra hot


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When you steam milk over 165 degrees it tends to bubble up and eventually explode. Asking for your drink at 180 is not only disgusting, but it is putting my life at risk.

 

9. Dipping into our tip jar


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I don’t care if you’re short 60 cents, who gave you the right to put your sticky fingers into my tip jar?!?!?!???! Chances are if you are nice enough I’ll give it to you anyway.

 

10. Ordering without looking at the menu


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Examples:

Ordering an Iced Capp at a Starbucks.

Ordering a “Grande” sized drink at any coffee shop that isn’t a Starbucks.

You look silly and all this tells me if that you are incapable of reading a menu. Stop.

 

11. Not saying thank you


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If you don’t say thank you to people, I have absolutely nothing to say to you

 

Sourced from xidaily.com