Grocery Retail Archives - Page 13 of 72 - I Hate Working In Retail

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This Is Why Your Whole Foods Cashier Hates You

JOE MARINARO/FLICKR

JOE MARINARO/Flickr

In the religion of buying organic and local, Whole Foods is like the big, showy megachurch. There’s two-hundred plus of John Mackey‘s paeans to healthful eating in the U.S. and in each store there’s a throng of cashiers bleating the Whole Foods motto: “Would you like five cents back for bringing your own bag or would you like to make a donation to charity?” The prohibitive price of the groceries (Whole Paycheck, anyone?) coupled with the granola (and we’re not talking merchandise here) the company emanates attracts a certain kind of customer. If you’re one of those customers, know that even though your actions may come from a benevolent place, you might be driving your cashier nuts. Here are some helpful tips (culled from a former store employee!) to help preserve their sanity.

Don’t joke about your ID being fake.

You’re handing over the limited-edition six-pack of microbrew or a bottle of biodynamic wine and you crack wise about the validity of your ID. Understand that this happens one to two dozen times a day and by the 15th time, it is as fresh as any sitcom tagline. They see the smirk on your face, and it’s almost like they can hearJoey Lawrence exclaiming, “Whoa!”

They don’t run the store.

This may surprise you, but your cashier probably does not run the store. Don’t complain and/or chastise them because the herbal eyedrops have been moved and you can’t find them or the bulk lentil bin is empty. Again. It’s not their fault, and they don’t care that things are done differently at [insert name of your locally owned organic grocery store that you aren’t frequenting anyway].

Don’t talk on your cell phone.

Actually, go ahead an talk on your cell phone. Making small talk is part of the job, and if you’re on the phone they get to forgo the ritual. Just be prepared to answer all the pertinent questions, like, “How are you going to pay for these biodegradable picnic utensils?”

Don’t assume they buy the Whole Foods hype.

Just because someone works at Whole Foods doesn’t mean they buy into your piecemeal spirituality. Don’t tell them Mercury is in retrograde or lecture them about the latest international cause you’ve taken up. They’ve been standing in place for seven hours, trying to pretend they love every minute of it for fear of losing their job. You’re paying too much for your food, and they’re not getting paid enough to pretend they care.

Put your kids on a leash.

Okay, you don’t have to put them on a leash. It’s demeaning, we know. But learn the line between raising kids to be “free” and respecting others. Maybe they let Dakota express herself like that at Montessori school, but keeping her from scattering peanut butter pretzels everywhere won’t stunt her emotional development.

Sourced from sfweekly.com

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Walmart Thieves Steal Barbie Car, Using Fake Heart Attack as a Diversion

Two men walked into a Lake Wales, Fla. Walmart store last week and loaded up a cart with hundreds of dollars worth of toys, then one of them took off with the goods while the otherfaked a heart attack to create a diversion. They would have gotten away with the heist, too, if the store had been miraculously devoid of security cameras.

KHOU reports that Tarus Scott, 30, and Genard Dupree, 27, have been charged with grand theft for stealing $369.94 in merchandise, including a Barbie Power Wheels car, a Barbie vacation house, and a Leap Frog tablet. Security footage released by the Polk County Sheriff’s Office shows Dupree on the floor clutching his chest while Scott rolls the cart out of the store without being stopped.

They apparently thought their plan had worked, but police later used the video to identify Dupree, who was on probation for theft, and Scott, who previously served a 10-year sentence for armed robbery. They’re both currently in the Polk County Jail.

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$151M Ruling Against Walmart For Making Employees Work Through Breaks

(Ben Schumin)

Court Affirms $151M Ruling Against Walmart For Making Employees Work Off The Clock

When employees claim that their employer systematically forces them to work through breaks or other times during which they aren’t getting paid, how far do they have to go to prove that this is not a fluke particular to just a few stores? This is the question at the core of Walmart’s most recent appeal of a 12-year-old lawsuit that could cost the company nearly $200 million.
In 2002, a former Walmart employee from Pennsylvania filed a class action against the retailer, alleging that workers were forced to work off the clock, through mandated break times, or through meal breaks.Four years later, after a trial during which both sides presented testimony from employees supporting their respective stances, a jury here in Philadelphia sided with the plaintiffs on everything but the food break allegations and awarded Walmart $151 million in damages (plus millions in legal fees and costs) to more than 187,000 workers.

Walmart’s problem with the verdict is that it claims this was a “trial by formula,” in that instead of looking at all the incredibly specific instances in which breaks were missed or worked through, the court listened to the testimony and analysis of expert statisticians who reviewed Walmart time sheets and determined the extent to which workers were harmed.

The retailer’s own expert questioned this analysis, alleging that it failed to take into account things like people who clock in and out of a break even though they took one, or employees who voluntarily worked through breaks without being told to do so.

The Supreme Court shot down the notion of “trial by formula” in an infamous 2011 ruling that also involved Walmart. In that case, Wal-Mart v. Dukes [PDF], a few named plaintiffs had sued the retailer over allegations of sexual discrimination. A federal appeals court had ruled that a sample set of affected class members could be used to determine the company’s liability. The awarded back pay would be set by a third party and then multiplied by the number of members in the total class “without further individualized proceedings.”

Thus, according to SCOTUS, Walmart would “not be entitled to litigate its statutory defenses to individual claims,” and so it was determined that the class should not have been certified to begin with.

However, the PA Supreme Court held yesterday [PDF] that the appeal in the time clock case is different from Walmart’s claim of a “trial by formula” in the Dukes case.

The SCOTUS ruling in Dukes involved the belief that Walmart was being pre-determined as liable to a large class through mere extrapolation. But in yesterday’s decision, the PA Supremes said that Walmart was not being wrongly pre-judged, as “the evidence of Wal-Mart’s liability to the entire class for breach of contract and WPCL violations was established at trial by presentation of Wal-Mart’s own universal employment and wage policies, as well as its own business records and internal audits.”

According to the court, these records sufficed to support the claim “that there was an extensive pattern of discrepancies between the number and duration of breaks earned and the number and duration of breaks taken.”

“In our view, this was not a case of ‘trial by formula’ or of a class action ‘run amok,’” concludes the opinion for the majority of the court.

A dissenting opinion [PDF] from the lone justice siding with Walmart, states that the workers were “permitted to effectively project the anecdotal experience of each of six testifying class members upon thirty-thousand other members of the class at large, to extrapolate abstract data concerning missed and mistimed ‘swipes’ from 16 Pennsylvania stores to 139 others, to overlay discrete data taken from several years’ experience across a distinct four-year period, and to attribute a single cause to missed and mistimed swipes, all despite indisputable variations across store locations, management personnel, time, and other circumstances.”

Walmart tells the Philadelphia Inquirer that it disagrees with the court and “continue to believe that these claims should not be bundled together into a class-action lawsuit.” The retailer is considering an appeal to the U.S. Supreme Court.

While the attorney for the plaintiffs says that the ruling “demonstrates that [this] type of shortchanging of workers at a mammoth employer should not be tolerated and that the justice system should provide some form of relief for low-wage workers, particularly through class actions.”

 

Sourced from consumerist.com

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