life of a barista Archives - Page 2 of 7 - I Hate Working In Retail

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The Types Of Customers At Starbucks That Will Annoy Every Barista

I actually worked at Starbucks for almost 3 years during my college years. It was a love and hate relationship. I loved working with my co-workers (except a few) but I hated dealing with some of the most difficult and strange customers. Over the years I’ve come to realization that there are a specific buckets Starbucks customers fall into.

Daily Customer – This is someone who’s addicted to Starbucks. They come in, drop all their hard earned money and get a $5 cup of coffee everyday. I know them by their drinks exactly the way they want it. Grande, sugar free vanilla, one pump hazelnut, non-fat, 2 splenda, latte.

I hate coffee customer – These people are usually teens. They come into a coffee shop and asks, “What should I get? but I hate coffee.” What the fuck are you doing in a coffee shop? Don’t come to a coffee shop if you don’t like coffee!

I don’t know what a fucking cappuccino is customer – These customers drive me nuts. These are the novice coffee drinkers. They have no idea what they want, but some how they’ve heard of the word cappuccino and maybe tried it once at a gas station. Cappuccinos are basically a shot of espresso, layered with a small amount of milk and most of it with milk foam. The scenario plays out like this. Jack ass comes in, doesn’t know what they want, they blurt out cappuccino, I make them one, than complain that this isn’t what they want. By this time, I figure out that they’re a newbie and they probably wanted a frappaccino. I curse in my head and proceed to make them one.

I’m a caffeine crackhead – These are the people who must drink coffee multiple times a day. Not just plain coffee but a $5 cup of coffee from Starbucks. These crackheads binge on coffee 3 times a day. That’s about on average $15 a day on coffee alone. People are fucking starving in this world and they’re soo high and mighty that they must treat themselves to a $15 worth of coffee every day.

I’m soo cool cause I have a laptop customer – These are the schmucks that come into the store, order one drink and sit for hours on end hogging up seats for actual paying customers. They tend to migrate to the coffee shop to display to the rest of the world that they’re doing something important. Hey! look at me! I’m on a computer! I’m doing something sooo important that I need to do it at a coffee shop where there’s all these people to watch me.

Frappaccino fuckers – Yea, I said it. Fuckers. Cause these are usually teens that come in packs of little fuckers (some big), and order dozens of frappacinos at a time. I fucking HATE the frapaccino station. You always run out of everything; ice, whip cream, syrup, toppings, frappaccino mix, ubb mix, all kinds of shit you just run out. I hate frappaccinos with a passion. I swore off frappaccinos since I’ve worked at a Starbucks. Fuck frappaccinos.

Calories don’t matter customers – I would say 90% of the customers probably don’t give a shit about the calories they consume in each of these drinks. Frappaccinos are the worst. I believe the caramel frappaccino has over 1500 calories in the venti. I knew a customer that would come in a few times a week and order a venti caramel frappaccino with a slice of caramel fudge cheese cake. He just consumed his daily caloric value in 15 minutes.

I need my drink perfect customers - These are the biggest pricks of them all. These are the people that make you’re daily life miserable. They’re pathetic life is so horrible that they must some how impart some of that negativity on to your life. I had a customer that would come in, order a grande, non-fat, 1 1/2 splenda, 22 second timed shot with 1 ice cube. She would wait by the bar and watch me time the shot. If it wasn’t perfect, she’d demand another. Then there’s cappuccino Jim. The worst of them all. This fucker would always order a cappuccino and watch you make his drink. If it wasn’t perfect, he’d come back after drinking half of it, and start cursing up a storm. What a fucking psycho.

Come at the last minute while we’re closing customer - Out of all the customers, I hate these people the most. It takes a while breaking things down, cleaning the machines, refilling everything for the morning crew. While we prepare to close in advance to leave on time, we get those straggler fucks that come in at the last minute asking for a cup of fucking coffee. Those who don’t know, all Starbucks store must open 10 minutes past the actual closing time. Just a rule corporate created to serve those who really wanted a cup of fucking coffee in the middle of the night and could barely make it till closing time. F*ck off!

Sourced from angrypants.com

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10 Stupid Things Starbucks Customers Do

Starbucks CEO Howard Schultz in his book “Onward” outlines many of the different routes and obstacles Starbucks has faced in the last 10 years to become the world’s most desired brand to get coffee from. What Howard Schultz does not talk about, however, is the coffee addiciton of Starbucks customers who walk in daily and do or say stupid things in almost every Starbucks location around the world. I visit Starbucks regularly [never to get coffee, by the way], and I notice so many stupid customers doing stupid things that it is amazing how people can feel so important and proud ordering the premium Starbucks coffee in front of everyone while also acting stupid on a human level.

Because of the premium lifestyle image that Starbucks creates for its coffee drinkers, more and more customers start to feel as if they are buying a Land Rover and need full time customer support and nurturing in common sense and courtesy. I do not like businesses that treat customers badly, and I also do not like customers who treat businesses and their employees badly for no good reason, even when seen from the shoes of the business or the customer. Maybe one day soon I’ll write about the 10 stupid things Starbucks Baristas do. Today I’ll focus on the stupid customers I’ve seen or noticed myself in the last year.

Here are 10 top stupid things I have seen Starbucks customers do or say on a regular basis. Amazing how coffee can make you feel proud but not make you smarter or more considerate.

10 Stupid Things Starbucks Customers Do

Starbucks

1. People who say “That’s a tall? I wanted the biggest one!” or “I don’t speak Starbucks” or yell “I don’t know what size!“

Look at the menu, idiot. You can order complicated drinks in Starbucks lingo to show off to everyone but you don’t know what cup size you want the drink in?

2. Customers who stand in long lines only to get to the register and then decide what they want, making everyone else behind them wait even longer.

Many times when I’m at restaurants or in lines at fast food places, I can’t decide what I want and I wait to get the waiter over or get to the cashier so I can simply blurt out the first thing that I can think of within 5 seconds or so. I then stick with that order. But people in Starbucks lines get to the cashier and then start looking at the menu to decide what they want, as if the menu was hidden from them on purpose before they got to the cashier.

3. Demanding a free drink because Starbucks ran out of coffee, because the drink wasn’t cold enough, or because your drink wasn’t made within 30 seconds of your order.

Amazing how people feel rich and try to portray a luxurious lifestyle in front of others while also trying to score a free coffee fix.

4 Ordering customized drinks or foods that are exactly the same or worse than their non-customized counterparts.

Starbucks Via Ready

Starbucks Via Ready – let’s see if you can make this at home with 200 degree heat!

Many people simple want to feel and appear smarter publicly, and after a while such people start believing their own lie that their custom order is what is really better for them. “Grande extra hot, soy, caramel macchiato, no foam, stirred, with whip, extra caramel, at 200 degrees.” What the hell does that even mean? My mouth just drops open or my eyes go wide in shock when people request that. Am I too weak to taste anything that’s hotter than a bit hot? Yeah, as if 195 degree or even 100 degrees won’t be hot enough for your tongue or as if you’ll know the difference in temperature because you’re a Camel.

Or “asiago cheese bagel [what the hell is that? :O], the middle one right there, toasted, triple toasted, and 2 cream cheese on the side.” Triple toasted apparently makes it kosher, as double toasted or toasted even one would still get you raw bagel, wouldn’t it? Or “extra whipped cream” on “non-fat” drinks. That’s the same as ordering a full menu burger at Carl’s Jr. with a diet soda and hoping the soda will help make others not call you fat.

5. People grabbing any drinks that the baristas call out, without checking their own names on the drinks.

And then drinking those drinks and only then coming back and complaining that they do not have the right drinks. Check your name on the cup or ask any barista before you pick up a cup.

6. People who empty the condiment bar without being considerate.

People love emptying milk at the condiment bar without notifying anyone or by using too much milk, and then complaining themselves also sometimes about not having enough milk. And when I walk up they simply walk off, knowing fully well that I’ll look at them and ask “You drank the whole thing like it was Nesquik Chocolate Milk?

7. Saying “I have a Starbucks card!” or “Ring that order separately!” after the barista has taken all of your order and rang you up.

This one happens a lot, and every time this happens, the line behind gets longer.

Drink Coffee - Do Stupid Things Faster with More Energy

Drink Coffee – Do Stupid Things Faster with More Energy

8. People who tell cashiers “Others [other baristas] know my drink.“

Who cares? That so and so barista is not taking your order. Tell this current Starbucks employee about your drink if you want to order anything. Or get out of the line and wait for your barista to come and make you the drink so you don’t have to repeat your order since you apparently have no idea what the heck you drink.

9. People who cut the line and interrupt customers giving their orders to baristas, only to ask for a cup of water.

I have had people interrupt my pastry or chocolate brownies orders just to get water or extra napkins. Wait till the barista in question is not taking any order!

10. People who order their drinks and immediately act impatient, demanding their drinks right away.

So many people order their drinks and immediately start saying “I’m late for work” or “I’ve to be somewhere.” This is a Starbucks, not a vending machine. Your drink will take as long as it takes to make your drink. If you’re in a hurry, you shouldn’t be stopping for your Starbucks cocaine addiction fix you junkie.

 

Sourced from thereasoner.com

 

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Retail Workers Share Their Worst Blunders At The Cash Register

The service industry has plenty of drama, long hours, and busy work to put anyone on edge.

In a recent Reddit thread, a lot of whipper-snappers confessed they’ve made some horrible blunderson the job, like overcharging customers thousands of dollars because they were panicked.

Since it’s nearly Friday the 13th (and a slow news day), we’ve picked out a few of their hilarious highlights, edited for clarity, and reprinted them here.

  • “It was my second job ever and I charged $500 over the actual total. I started freaking out and getting hives from the anxiety. I had a long line and thought it was irreversible. The couple wasn’t even mad that it happened, they just wanted their money back.” —weusedtodream

 

  • “I worked in a busy restaurant full of tourists eating lobster. I ran a family’s Visa through for $4,150. Mortified.”—cherryb0mbr

 

  • “Somehow the cafeteria near me deposited $300 into my account, around the same time they gave me a refund. Guess they entered too many zeroes.”—Massive Response 

 

  • “I accidentally charged a woman for a printer twice while working at Best Buy in high school … I told my immediate supervisor, who shrugged it off. F— them.”—Ruddose

 

  • “Worked at Quizno’s. Typed too fast. Charged $173 for subs. Had to make a few calls to resolve that.”—adanceparty

 

And on the flipside … 

 

  • “When I went to buy a season of ‘Lost’ on Blu Ray somehow it came up as a Justin Bieber CD for $9.99. Cashier was too busy talking to notice.”—Trotwood 

 

  • “I worked at a store like Best Buy and sold five office grade printers for the price of one. Never told anyone.”—Jagbag13

 

Sourced from businessinsider.com