Tipping Archives - I Hate Working In Retail

Feb
10

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10 Signs Your Tip Is Probably Going To Suck

Category: Life as a Server, retail lists Tags: , , Leave a Comment

1. The one person at the table who was born in the 1800s is the one who insists on paying the check.

2. As soon as the customer sits down, they say something like, “Well, the last time I ate here, the service was horrible!”

3. Someone at the table says, “I don’t mean to be any trouble, but…” and then they continue to be nothing but trouble.

4. Everyone at the table is between the ages of 14 and 18 years old.

5. They begin their meal with a prayer.

6. They want to know how much something is going to cost with the tax.

7. The whole table only wants water to drink but then asks for extra lemons and a sugar caddy.

8. There is a Groupon on the table.

9. The table has at least five women at it who are all wearing a red hat and purple clothing.

10. The person who grabs the check says, “I’m a really big tipper.”

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Sourced from shiftgig.com

 

 

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Dec
30

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Which US state tips the most? and which tips the least

Category: Fun Facts, infographics, Life as a Server Tags: , , Leave a Comment

 

Which-US-states-tip-well-and-which-ones-don-t-_mapbuilder (1)

What’s in your (waiter’s) wallet?

Visitors to the US are often mystified about the “right” amount to tip for service, and it turns out Americans don’t agree too much either.

An analysis of tens of millions of transactions across the US by payment service Square revealed that, when customers left a tip, Alaska (17%), Arkansas (16.9%), and North Carolina (16.8%) registered the three highest average tips for any US state. Delaware (14%), Hawaii (15.1%), and South Dakota (15.3%) registered the three lowest.
The highest average tip for any individual city was Denver, Colorado, at 16.8%, followed by Chicago (16.7%), Tampa (16.4%), Atlanta (16.3%), and Austin (16.2%). The nationwide average, according to Square’s data, is roughly 16.1%.
It’s worth noting that Square’s data aren’t perfect. The tips it logs are paid out not in cash, but using credit cards, which likely tempt customers into doling out a bit more cash than they would otherwise. Studies have shown that as little as a credit card insignia can lead to heftier tips (pdf). In fact, technology in general, justified or not, has been blamed for encouraging “guilt tipping.”
But Square serves a number of business types in each state, including restaurants, cafes, taxi services, and small vendors—meaning that its tipping wings spread across all sorts of tipping lands. The average transaction size per state also doesn’t deviate much. And the distribution of businesses in each state is fairly similar.
Square’s data is in fact fairly in line with perceived nationwide tipping trends. ”Those numbers are pretty consistent with what we’ve found,” Michael McCall, a professor at Ithaca college who specializes in consumer behavior, told Quartz. “The average tip was once about 15%, but it’s creeping up towards 20%.”
A bigger surprise, in fact, is Square’s data on the percentage of customers who tip at all. This varies from Illinois, where people left a little extra over 61% of the time, to Delaware, where fewer than 38% of transactions added a tip. (McCall had no light to shed on why the variance is so big.)

 

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While it’s tempting to look for trends that might explain the variation, it would be hasty to establish any definite links, according to McCall. “There are certain cultural norms that develop across the country in terms of tipping,” he said. “If you’re traveling through and not coming back, there’s probably less incentive to tip well.” States like Delaware, for instance, that sit along major thoroughfares, likely deal with more transient customers. “But I’m not sure, for example, how much something like politics has to do with it,” McCall added. According to his research, a sense of empathy and culture of hospitality are harder to define, but would likely serve as better indicators.

So have a look at how each US state tips, but be easy on drawing any conclusions.

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Sourced from QZ.com

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Dec
1

By

WHY YOU SHOULD NEVER STOP TIPPING YOUR SERVER, FROM THE BITCHY WAITER

Category: Life as a Server, Retail Articles Tags: , Leave a Comment

About a month ago, professional wrong person (ED NOTE: and amateur Thrillist senior writer!) Dave Infante wrote a story about how people should stop tipping their servers so that, eventually, the country will understand how ridiculous our tipping system is and how the system needs to be changed. Many people have asked me to respond to this nonsense, and the time has come for me to address it. No one is debating whether the system is perfect. It isn’t; some customers don’t feel that a server’s income is their responsibility and that the restaurant should pay their staff a living wage, while some servers don’t feel that they should bust their ass giving impeccable service only to have some d-bag leave them a 10% tip. In a perfect world, everyone would get paid a wonderful salary for doing what it is they love to do.

Tipping does not actually hurt the customer

No, tipping is not a legal requirement, but it is an expectation. No one who grew up in this country can pretend they don’t understand that when going out to eat, they will be expected to leave a 15-20% tip. Tipping may slightly hurt the customer in one of three ways:

  1. Financially: The additional 15-20% for the tip is going to cost them too much, pushing them over their weekly budget. This could mean that they won’t have enough money to buy snacks at the 99-cent store or will no longer be able to afford to be generous with the “Take a Penny, Leave a Penny” jar at the grocery store. If you can’t factor the tip into your budget, why are you going out to dinner in the first place?
  2. Mentally: Math is hard y’all, and figuring out 20% of a total can be way too much for a brain that is only used to playing Candy Crush and watching episodes of Real Housewives: New Jersey. Download a (free!) app and get over it.
  3. Socially: Once their friends learn about their crappy tipping habits, these cheap-asses may soon be ostracized from their own communities, eventually having to start a new civilization on Fantasy Island where bread baskets grow on trees and every cocktail has a little bit of extra liquor in it at no charge.

Not tipping hurts the server

Yes, not tipping really does hurt the server. Not only are they making the hourly pittance of $2.13 in some states, they aren’t getting any tips from cheap a-holes trying to prove a philosophical point. The thing is, servers have to tip out other people at the end of the day and much of the time, that amount is determined by what is sold and not what they made in tips. In other words, servers have to tip a percentage of sales to other staff like busers and food runners even if they didn’t make enough money to cover it. It is possible for a server to lose money by waiting on a table that stiffs them because whether or not they got a tip from that table, they might still have to tip 3% of what that bill was. It will come out of their own pocket and that can hurt.

Sucks for me, sucks for you, doesn’t suck for… who?

I’ll tell you who it doesn’t suck for: the restaurant. The restaurant doesn’t give a shit if the server gets stiffed as long as the bill is paid. If there wasn’t enough money to cover everything on the check, you can bet that a manager will void off a couple of sodas or some other inconsequential item to make sure the bill is covered, but you can forget about the manager doing something so the server will make a tip. Whether a customer tips makes no difference to most restaurants.

don't stop tipping

So what should you do?

Keep tipping. If everyone stopped tipping, the whole country could possibly grind to a halt. Imagine, if you will, the following scenario: on Monday, no one leaves their server a tip. Every service person goes to their job and comes home with absolutely no money except for their paycheck which is maybe about $30 a week, if they’re lucky. On Tuesday, again no one tips and the servers just assume it’s a bad week. Wednesday comes around and the servers have already gone into their emergency jar of coins to pay for their groceries the night before. They again leave their job with no money. On Thursday, they arrive to work, angry and desperate. After a few more customers don’t leave them tips, the servers revolt, flipping tables, smashing plates, and breaking glasses. Restaurants across the country are in shambles and unable to open for business on Friday. That’s right, every restaurant is closed on Friday, so now where are you going to go for happy hour wings and half-price nachos after work? NOWHERE, BECAUSE THE COUNTRY IS IN RUINS!

Grand Conclusion

I get that Mr. Infante was trying to prove a point and it’s great that he’s standing up for the rights of servers, but there must be a better way to create change in our tipping customs. To discontinue tipping will theoretically make it better in the long run but who wants to be on the front lines of that battle? No server wants to stand up for a cause if it means they don’t get tipped ever again and eventually have to find a new job. I equate it with the way that Black Friday has slowly encroached on Thanksgiving Day. Everyone is against it and no one thinks it should happen, but as soon as Best Buy opens up on Thanksgiving at 5pm, you know there’s going to be a sh*t-ton of people there who want to buy a flat-screen TV. You can tell people to stop shopping on Thanksgiving Day, but people aren’t going to do it. Precedents have been set and there’s no turning back: Black Friday now starts on Thursday and servers expect a 20% tip. F*%$ing deal with it.

[Editor’s note: Due to the overwhelming response after his original piece, Dave followed up to tell the world how he screwed up and what he learned, which you can read here.]

The Bitchy Waiter lives and works in New York City and has been waiting tables pretty consistently for almost 25 years. He has discovered that writing stories on the Internetabout annoying customers is better than poking the annoying customers in their eyes with forks. He enjoys The Brady Bunch, The Facts of Life, and cocktails almost as much as he hates your baby. Follow him: @bitchywaiter.

 

Sourced from thrillist.com

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