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At CVS, only the very rich get much richer

Red-lining at CVS is ‘quite the underhanded way to get the older employee base to leave.’ – a CVS worker
So-called red lines or red circles are common among U.S. retail and service companies

The nation’s second-largest drugstore chain adjusts its annual raises to how much an employee makes. The higher your salary, the lower your raise.

The top workers at CVS stores — those earning the highest hourly wage for their job classification — are “red lined” by the company and receive no raises at all.

I can say that because I have my hands on an internal CVS document — the company’s 2014 Wage Management Guidelines — spelling out the pay ranges for different positions and caps on raises.

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FOR THE RECORD:

CVS pay policies: A column in the June 27 Business section about pay policies at CVS Caremark misidentified Los Angeles compensation consultant Mark Lipis as Mike Lipis.
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“If you really think about it, the red-lined employees most likely are the ones that have been around the longest,” said one CVS pharmacist who asked that his name be withheld because of fear of retaliation.

“This is quite the underhanded way to get the older employee base to leave,” he said. “Would you want to stay somewhere that doesn’t give you a raise?”

Probably not. Trouble is: Where are you going to go? So-called red lines or red circles are common among U.S. retail and service companies.

CVS, which gave its chief executive a 26% raise last year to almost $23 million in total compensation, isn’t alone in making sure its rank-and-file workers don’t make too much money.

And this is why, in any discussion of income inequality, we keep reaching the same point — the rich get richer, while everyone else gets table scraps.

“It’s not personal. It’s business,” said Mike Lipis, a Los Angeles compensation consultant.

“There’s a point where no matter how good people are, how friendly they are, it doesn’t make sense to pay them beyond a certain amount,” he said. “You’re trying to make the most of your limited compensation dollars.”

That’s understandable. If you’re selling fast-food hamburgers for $3 apiece, say, you’ll go broke paying workers $30 an hour, even if they’re the best darn burger makers in the business.

But where’s the line? The average fast-food industry employee in this country makes $9 an hour, or just under $19,000 a year. Industry workers have called on McDonald’s and other employers to pay $15 an hour, or about $31,000 annually.

Responding to recent protests, the chief executive of McDonald’s, Don Thompson, said that he could possibly be open to a minimum wage of maybe $10 an hour. “McDonald’s will be fine,” he said. “We’ll manage through whatever the additional cost implications are.”

Considering that McDonald’s pocketed $5.6 billion in profit last year, I’m guessing that they’ll manage just fine.

But here’s the real issue: How can Thompson fret about paying workers something closer to a living wage when he’s pulling down total compensation worth $9.5 million a year, or more than $4,500 an hour?

Lipis, who made a strong business case for capping rank-and-file workers’ pay, acknowledged that this is where things get screwy.

“I would never try to justify some of the executive compensation contracts,” he said. “Do you really have to pay someone $400 million a year because you couldn’t find someone who could do the job for $300 million?”

I wrote recently about a report showing that the head of CVS, Larry Merlo, enjoyed the widest gap in the country between a CEO’s salary and that of his less-worthy underlings.

According to compensation researcher PayScale, Merlo’s $12.1-million salary last year was 422 times the size of the median CVS wage of $28,700.

Factor in all the additional bonuses and perks that come with the job, and Merlo earned $22.9 million last year, up 26% from a year before, according to figures tabulated by the Associated Press and compensation researcher Equilar.

So CVS workers may be miffed that the company’s Wage Management Guidelines show that a cashier making $7.25 an hour who is deemed an “outstanding performer” by her superior will see an annual raise of 4.75%.

But an outstanding cashier who, either because of past accomplishments or seniority, makes $12.48 an hour can expect no raise at all. She’s been red lined, as the company puts it.

A top-performing CVS pharmacy technician earning a base wage of $9.30 an hour will similarly merit a 4.75% raise. But a red-lined pharmacy technician earning $15.67 an hour will see no raise.

Those figures are for CVS stores in central Maryland. The company’s wage guidelines vary from region to region, based on the minimum wage in each state.

Mike DeAngelis, a CVS spokesman, declined to go into specifics about the company’s pay practices.

“CVS Caremark is committed to providing our valued employees with comprehensive and competitive pay and benefits,” he said. “We review salary ranges in our markets to determine an appropriate range of wages, which may vary based on a specific market.”

He said caps on raises for red-lined workers “relate to a small percentage of employees who have exceeded the top of their jobs’ wage ranges.”

No one’s suggesting that a CEO should make as much — or as little — as a subordinate. It obviously requires a more complicated skill set to run a major company than it does to operate a cash register.

But when compensation experts talk about stretching compensation dollars as far as they’ll go — in other words, getting the most bang for your buck — the same calculations that apply to the rest of the staff should apply to the executive suite.

Why not have red lines for senior managers? If their compensation reaches a certain level, boom, that’s it — unless limits are lifted for all other workers as well.

“The general theory with red lines and red circles is that you should not spend your compensation dollars on people whose pay puts them ahead of the market,” Lipis said. “You should spend your dollars on people who are behind the market.”

If so, that’s almost certainly not the CEO

Sourced from latimes.com

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6 British Flops Primark Will Hope To Do Better Than In America

yank

 

Primark is coming to America, with US fashionistas preparing to snap up their budget items at the chain’s first store, set to open in Boston, Massachusetts, later this year.

The retail chain, which has 269 stores covering nearly 10 million square feet of selling space across Europe, is looking Stateside, as it eyes a chunk of the massive market on offer.

The British fashion giant will be treading a well-worn path as many big British names have tried to crack the American market, with varying success.

Here are 6 big British names, that Primark are undoubtedly hoping to avoid emulating, who had a tough time trying to take on the United States.

  • Laura Ashley
    Fashion chain Laura Ashley was forced to sell all its US shops for a dollar in 1989 after being rocked by a series of profit warnings.
  • Tesco’s Fresh & Easy
    Tesco was forced to sell its US arm, Fresh & Easy, in 2013 – after costs piled up, leaving the supermarket giant with a bill of nearly £2 billion. Tesco’s rival Sainsbury’s had similar problem, being forced to sell its Shaw’s grocery chain in 2004 after it failed to take off.
  • Robbie Williams
    Robbie Williams had to admit in 2013 that his dream of cracking America was over as the struggle was “too exhausting”. The former Take That singer said: “When I released my compilation album The Ego Has Landed I went to America for two months to promote it.” “The album sold one million copies. That was not bad. But I don’t want to work that hard.” “I’ve concluded not to try it again. After that I did not promote any album in the US.”
  • Piers Morgan
    Former Mirror editor Piers Morgan rode high in America as a judge on the American Idol TV show and even got his own show on CNN, before getting cancelled due to poor ratings.
  • HMV
    Entertainment giant HMV sold its last US shop in 2004 after failing to make any profit, just years before it would be forced to enter administration in Britain.
  • WH Smith
    High street newsagent WH Smith suffered in the retail meltdown following the 9/11 terrorist attacks in 2001, selling its 280 US hotel and 180 airport stores in 2003.

 

Sourced fromthehuffingtonpost.com

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The Tipping System Is a Scam—And Here are Six Ways to Game It

tip

It’s too soon to know whether The Public Option, a new brewpub set to open in D.C. by early fall, will serve good beer, but it does promise patrons a less awkward experience than its competitors: Customers won’t have to fret over how much money to add to the bill, because waiters won’t accept tips. The Public Option may be part of a trend: Earlier this month, Manhattan’s Restaurant Riki joined a growing list of New York restaurants that don’t take tips. The Public Option’s founder says he hopes the no-tipping policy will encourage a better dynamic among waiters, kitchen staff and customers.

There’s a fairly long library of scholarship that has gone into this very subject. Defenders of tipping, traditionally, have argued that it gives waiters an incentive to provide good service. But over the years, research has shown that what customers actually reward often doesn’t have much to do with service. Here are a few things that actually elicit bigger tips.

TOUCHING THE CUSTOMER

For a 1984 paper in Personality and Social Psychology Bulletin, April Crusco and Christopher Wetzel had waitresses at two Mississippi restaurants randomly divide their customers into three groups. One group of diners wouldn’t be touched; one group would be touched on the shoulder once for about a second and a half, as the waitress returned the change at the end of the meal; and one group would be touched on the palm of the hand twice for half a second each time. Crusco and Wetzel found that touching had a significant effect on tip size, and the double-hand touch was the most effective: Customers left an average tip of 12 percent when they weren’t touched, 14 percent when they were touched on the shoulder and 17 percent when touched twice on the palm of the hand.

HAVING BLOND HAIR

In a study of 432 waitresses, Lynn found that waitresses with blond hair received larger tips than waitresses with any other hair color.

DRAWING A SMILEY FACE ON THE CHECK—BUT ONLY IF YOU’RE A WOMAN

In 1995, psychologist Bruce Rind and marketing researcher Prashant Bordia recruited a waiter and a waitress to take part in an experiment at a Philadelphia restaurant. Rind and Bordia randomly assigned the servers to draw a smiley face on the check of about half the 89 groups that dined at the restaurant over the course of a three-day period. It turned out that the waitress raised her average tip size from 28 to 33 percent when she drew a happy face, but the opposite effect held for the waiter: Drawing a smiley face decreased his tip from 21 to 18 percent. Rind and Bordia hypothesized that customers thought the smiley face was cute when women did it but effeminate when men did.

WEARING AN ORNAMENT IN THEIR HAIR

In 1980, JeriJayne Stillman and Wayne Hensley found that women received larger tips when they wore a flower in their hair and in 2012, Guguen and Jacob did a follow-up study looking at how different types of ornamentation affected tipping. They had waitresses at a restaurant in France—where tipping is unusual—wear a barrette decorated with a flower, a small bird, a sprig of black currant, or no barrette. Guguen and Jacob analyzed the tipping behaviors of 665 customers and found that men tipped 41.2 percent of the time when waitresses wore ornaments, compared to 30.9 percent when they didn’t. The effect was even stronger for female customers: Women tipped waitresses wearing barrettes 40.5 percent of the time, compared to 26.4 percent of the time if they didn’t. The type of ornament didn’t make a significant difference.

CROUCHING NEXT TO THE TABLE

Michael Lynn, a researcher at Cornell’s School of Hospitality, had servers at two restaurants in Houston either crouch next to the table when they first took customers’ orders or remaining standing throughout the encounter. Lynn found that when the servers squatted next to the table, they increased tips by, on average, 20 to 25 percent. Lynn suggests squatting may facilitate eye contact and increase feelings of “congruence” between customer and server.

WEARING RED

For a 2012 paper in the Journal of Hospitality & Tourism Research, Nicolas Guguen and Celine Jacob assigned 11 waitresses to wear black, white, green, yellow, blue or red shirts as they served over 700 customers in 5 seafood restaurants in France. Across the board, men left significantly larger tips for waitresses who wore red.

 

Source newrepublic.com

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