Life as a Retail Manager Archives - Page 3 of 6 - I Hate Working In Retail

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11 Things Retail Workers Hate About Christmas

December is always the busiest month of the year in retail. We all hire extra Christmas staff, buy triple the amount of stock and deck our stores out with festive cheer. At least this is what our pleasant exteriors show.

Our interiors are a lot less shiny and bright and more rusty and cynical. By time Christmas day actually rolls around we’re all freakish zombie like creatures that would rather have a day long snooze fest than face a full day of family celebrations. Why? Because we’re underpaid, overworked, glorified slaves to the flocking unorganised masses who think we’re robots not actual human beings.

There’s a reason we lose our holiday cheer and start picking up the Grinch’s cynical attitude. To us Christmas isn’t pretty and that’s just a fact. To help everyone understand here are 11 of the reasons us retail workers enter auto pilot mode for the entire month of December.

24/7 Christmas carols

It’s bad enough we get the pleasure of listening to these repetitive tunes all day every day, we don’t need every second customer complaining about them too. Yes we know they suck, we also know they’re annoying. Geez thanks for pointing out that they’re playing everywhere, we really hadn’t noticed.

Come December 1st the crazies come out to play

For 11 months of the year a large proportion of shoppers are in hibernation. Come the start of December they come back out to play. Their mission to drive us bat shit crazy. These are the shoppers that combine all the traits we hate in customers and wrap themselves up in one neat package for us to want to chuck in the trash. Please, just please leave us alone.

The loss of our social lives

9pm trades every night, plus chuck in a couple 7am opens and midnight closes and it’s safe to say our schedule looks a lot like the social butterflies nightmare. We often do our Christmas shopping on our short lunch breaks, fighting the crowds to get a lousy sandwich from the food court and don’t even get me started on the brutality of the car park. They’re a war zone where no one is safe, even the trenches offer no recluse. Your bestie wants to go the movies, no sorry hun, I’ve got a full day of sorting out the world’s crap.

Professional tantrum chucker’s

Two words. School holidays. Oh hell no!

The bargain hunters

No I cannot mark the price down for you, no buying two of the same thing won’t change that. No they won’t be going on sale any time soon. No I cannot give it to you for free because it didn’t scan. And, my all time favourite, no I cannot give you, a complete stranger my staff discount.

The indecisive shopper

I am not your personal shopper! I do not know what colour your mother in law will prefer! Furthermore I don’t know a damn thing about you, I’m here to assist you, not do all the hard work for you.

The last minute panicked shopper

When we shut our doors we will not re-open them because you’re shouting at us from outside. Rattling the doors will not help; it will just piss us of more. If you walk in a minute before closing and want to ‘browse’ kindly f@#* off. We don’t get paid enough to stay back after hours to serve you. Please just let us go home we don’t bug you at your place of work when you’re about to knock off.

The superiority complex of customers

Last time I checked my job description does not include ‘your own personal house slave’. Just because we work in retail does not mean we’re the bottom of the food chain. In fact 99% of the time we’re actually smarter and more switched on than you are. Just so you’re aware, whoever created the slogan ‘the customer is always right’ clearly never worked in retail because THE CUSTOMER IS NEVER RIGHT! so in future please refrain from using that wildly inaccurate phrase, it only proves that we really aren’t beneath you.

The ‘can I speak to your manager’ customer

If I tell you we can’t refund the item you kid smashed, then we can’t refund it. If you ask for my manager, they’re going to come out and tell you the same thing. The quality of service does not change between our bosses and us. At Christmas they work ridiculous overtime so if anything they’re less inclined to want to deal with your crap than we are.

The cringe worthy ‘Do you gift wrap?’ question

Sure thing as long as you’re happy with a scrunched up box with too much sticky tape. We have not had professional training. If you want you presents wrapped do it yourself, or pay the worker at the gift-wrapping station who has nothing better to do. The ten customers in my line waiting to be served are way more important than you being too lazy to wrap your own gifts.

Becoming the GRINCH when everyone else is all festive

We deal with a lot of shit especially at Christmas. So forgive us for feeling less than cheery when you all set out to make our lives miserable

 

Sourced from abeautifulmessme.com

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14 thoughts retail workers have in the January sales

There are certain problems a person can only understand if they work in retail, but there are far more darker, deeper, and disturbing problems you will only encounter if you work retail on the 26th December.

Boxing day used to be about collecting money and goods for the poor (in an alms box – hence the name) but now it’s about collecting as many Argos coffee makers as possible – for yourself, of course. This makes it hell for anyone lucky enough to be a shop assistant working on the day.

Indeed, working retail any time after Christmas is hell. Because that’s when the January sales begin. With Christmas spirit but a distant memory, the masses descend onto your store and tear it apart.

  1. WHY AREN’T YOU PEOPLE ASLEEP?

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  2. Why aren’t I asleep?

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  3. There is no such thing as a soul

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  4. I wonder if anyone would notice if I took a nap in the stockroom

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  5. No dress is worth an attempted murder charge

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  6. I know that item isn’t in stock, but if I go ‘look’ in the back I can get away from you horrible creatures

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  7. Didn’t you people get enough from Santa?

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  8. Was that customer joking when she said she was buying Christmas gifts for next year? PLEASE say she was

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  9. My family are eating Christmas leftovers :(

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  10. Maybe I should tell these people about internet shopping

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  11. You can’t return your Christmas present IN FRONT of your mum!

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  12. You can’t return your Christmas present half-eaten!

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  13. Am I supposed to still say ‘Merry Christmas’?

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  14. Thank fuck for time-and-a-half

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Christmas shopping is over. Now bring on the deluge of gift returns.

In many households, the following scenario is something of a Christmas morning ritual:  Pry the gift wrap off your present from Grandma.  Feign some “oohs” and “aahs” over the shaggy sweater with the loud pattern.  And then subtly paw around the box in hope that there’s a gift receipt so you can return it for something you really want.

It’s this consumer mindset that makes late December and January the busiest time of year for merchandise returns.  And while retailers have long had to grapple with the logistical hurdles of accepting and processing a glut of unwanted items, retail and supply chain experts say that the rise of e-commerce has greatly intensified the challenges. Online purchases tend to have a significantly higher return rate than in-store ones, leaving retailers to figure out how to adjust their inventory and labor strategies.

About 23 percent of all returns take place during the holiday season, according to Optoro, a company that helps retailers improve their “reverse supply chain.” Tobin Moore, Optoro’s chief executive, estimates that’s nearly $60 billion worth of goods.

While many retailers see a 5 to 10 percent return rate on in-store purchases, Moore said the return rate for online purchases is higher–typically 10 to 15 percent.  For apparel brands, experts say the online return rate can be much higher, in many cases closer to 20 or 30 percent.

A deluge of returns can be expensive for retailers, and not just because they’ve lost the initial sale. They’re often footing the bill for return shipping. To re-sell the item, they might have to put it on the sale rack at a reduced price or take it into the secondary market–an outlet store, perhaps, or a discount retailer such as T.J. Maxx. And they’re also incurring labor costs for unpacking, processing and restocking the goods.

But despite the costs, retailers have come to view flexible, easy-to-understand return policies as table stakes for competing online.

“When we first started in e-commerce, the thinking was, ‘We’ll make it as hard as possible [to return] because then the sales will stick,’” said Maria Haggerty, chief executive of Dotcom Distribution, an e-commerce logistics company. “As e-commerce has evolved, the retailers have realized that customer acquisition is such a huge cost, that if you get one sale from them, you don’t want to lose them” with a frustrating return policy.

That’s why some retailers are working now to streamline their processes, providing shoppers with pre-paid return labels for online purchases and trying to reduce the number of steps it takes to complete the return. Overstock.com, for example, recently trimmed its return process from 12 steps to three.

Even as retailers focus on making the process more convenient for shoppers, a perhaps more important goal is to prevent them from having to make returns in the first place.

Overstock’s president, Stormy Simon, said the online discount retailer is focused on improving its product photography and descriptions so consumers know more up front about what they’re getting.

“The more savvy that consumers become with researching their items, the better off it is for all of us,” Simon said.

Many shopping Web sites, including Nordstrom, Boden and Land’s End, are now offering “fit predictor” tools that help shoppers figure out their size.  While these offerings are geared at bringing customers a new convenience, analysts say they are also likely aimed at stemming the tide of returns by reducing the number of customers who buy the same item in several different sizes with the plan of keeping only one.

Customer reviews, too, are part of retailers’ strategies to cut back on returns.  Analysts say that innovative retailers are parsing this feedback to help with future merchandising plans: Perhaps it can tell them if a certain style of pants is running large or a fabric is pilling in the wash.

“Even if you get [returns] down, you want to know how to get them lower,” Simon said. “The good news is I’m not alone.  The whole world is trying to figure that out.”

 

Sourced from washingtonpost.com

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