Life as a Barista Archives - Page 14 of 20 - I Hate Working In Retail

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15 Things Every Barista Knows To Be True

1. Ordering a dry cappuccino makes you an awful human being.

Ordering a dry cappuccino makes you an awful human being.

Especially ordering one during the morning rush. They take forever to make, which backs up the rest of the orders. So congrats, now everyone behind you hates you. Plus, it’s not even a cappuccino; it’s a cup of milky-air with some espresso at the bottom. Ugh.

2. Early morning is horrible for everyone, including your barista, so inside voices are appreciated.

Early morning is horrible for everyone, including your barista, so inside voices are appreciated.

Look, I know this is customer service, but cut your barista a little slack if they seem less than thrilled to make your quad-shot short-pull non-fat latte at 7 a.m., OK?

3. Tipping goes a long way to good fortune.

Tipping goes a long way to good fortune.

It’s called coffee karma, which means the more you tip the more free drinks you receive from time to time. You don’t need to make it rain, but a light drizzle every now and again is much obliged and will not go unnoticed.

4. The lovely smell of fresh ground coffee gets oldreal fast.

The lovely smell of fresh ground coffee gets old real fast.

Customers are always like, “Don’t you just loooove that smell?” No, for now it reminds me of double-shifts and cranky customers.

5. The restroom is a privilege, not a right.

The restroom is a privilege, not a right.

OK, maybe not as extreme as this, but remember to be respectful to the fact that other people need to use it. That means not using it as a private conference room/dressing room/shower/shooting gallery/etc. Also, in most instances, coffee shop employees are in charge of cleaning them, so the less foul you can leave them the better.

6. Changing your order as your drink is being made is an asshole move.

Changing your order as your drink is being made is an asshole move.

“What’s that? You want to change it to soy but don’t want to pay the extra chargeand you want it iced?” *head explodes from rage*

7. A sample of coffee is not a free small coffee.

A sample of coffee is not a free small coffee.

You want to try today’s brew? Fine. You want to try it again and again? Then pay, you cheapskate.

8. Using “ordering hacks” and “secret menu” requests makes your barista hate you.

Using "ordering hacks" and "secret menu" requests makes your barista hate you.

Stop thinking it’s clever to order an iced americano then use the free milk to make your own iced latte. It is a blatant dick move and the entire barista community hates you for it.

9. Drinking decaf early in the morning is the most confusing thing ever.

Drinking decaf early in the morning is the most confusing thing ever.

Why anyone would order a large decaf anything at 6 a.m. is beyond me. But hey, it’s your $4.

10. Not every barista is great at latte art.

Not every barista is great at latte art.

Yes, this is awesome. No, I will not try to make you one.

11. Misspelling your name is not meant as an insult.

Misspelling your name is not meant as an insult.

My bad, Barbara.

12. Cleaning the milk fridge is the grossest possible task.

Cleaning the milk fridge is the grossest possible task.

Oh, goodie. Looks like a carton leaked and there is now a smelly, crusty layer to clean up. Awesome.

13. If you order while on your phone, revenge will be exacted.

15 Things Every Barista Knows To Be True

It’s petty, I know, but damn if it doesn’t feel good to do.

14. There is such a thing as too much caffeine.

15 Things Every Barista Knows To Be True

6 a.m.: double espresso
6:30 a.m.: black coffee
7:30 a.m.: macchiato
9 a.m.: another double espresso
10 a.m.: iced coffee
10:05 a.m.: *begins dancing maniacally to imaginary music as reality fades away*

15. Starbucks lingo is stupid.

Starbucks lingo is stupid.

‘Nuff said.

Sourced from Buzzfeed.com

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50 THINGS YOUR BARISTA WANTS YOU TO KNOW

If you’ve ever worked in a coffee shop, you know it can be a stressful, crazy, demanding job. You spend all day dealing with cranky customers, getting chocolate syrup in your hair, pouring mugs of boiling milk, trying to keep your cool when the espresso machine breaks during a rush, and going home smelling like coffee beans–all for minimum wage. I reached out to baristas who work for international coffee chains and artsy little coffeehouses (and everywhere in between), and asked them one question: “What do you wish you could tell everyone who walks into your coffee shop?” Here is what they said, in their own words…

How To Order

1. “Treat your barista like a human. Hang up your phone and take off your sunglasses when you talk to us.”

2. “If you’re not in a Starbucks, do not use Starbucks terminology.”

3. “Spend your time in line perusing the menu, not your phone. You will have plenty of time to check Facebook while we’re making your beverage.”

4. “You are going to have to pay for the items you ordered. Take out your wallet.”

5. “Seriously, GET OFF THE PHONE.”

6. “When I ask what size the drink is I am not asking you to say 1/2 caf grande vanilla nonfat light whip no foam mocha. I just asked for the size.”

7. “There are 15 people behind you, impatient, tired, and most likely late for something. I would love to hear your life story–after the rush.”

Waiting For Your Drink

8. “Things that are made by hand take time to be made correctly. If you can’t curb your impatience, make it yourself at home.”

9. “Do not complain, or look at your watch, or sigh loudly so I will notice how annoyed you are that we are ‘taking too long.’ I did not make you come to Starbucks this morning, it’s not my fault you were late getting out of the house, and believe me the last thing I want is to keep you here longer than you need to be.”

10. “I would love to chat with you while I make your drink, but if I have a ton of drinks to make or a line out the door, I’ll probably need to concentrate.”

11. “If I put a lot of creativity and passion into what I am doing for you, it’s because I’m trying to do a good job, not trying to be snobby.”

12. “Staring at me while I make your drink won’t make me go faster, and I most likely will mess up because your scary eyes are freaking me out.”

Picking Up Your Order

13. “Remember what you ordered: if you ordered a small hot coffee, don’t reach for the XXL sized iced beverage on the hand-off plane.”

14. “My biggest barista pet peeve was when people would pick up a drink from the counter during a rush and just say, ‘Is this mine?’ to the barista on bar. Ummm … maybe? I don’t know who you are or what drink you had because I didn’t take your order and I’ve been kinda busy busting my ass to make all these drinks as fast as possible.”

15. “If the coffee place you go to puts your name on the cup, make sure it’s your coffeebefore you take a sip. How hard is that?”

16. “If you don’t like what you ordered, LET US FIX IT! If your steak was under-cooked at a restaurant, you’d let the server take it back to the kitchen. People say all the time, ‘This drink is wrong!’ and then walk out in a huff without letting me fix their drink. The barista generally wants to make sure that you get what you ordered.”

17. “Even during a rush, I always notice when people say ‘Thank you,’ when they pick up their drink, and I always appreciate it.”

Common Courtesies

18. “Just because you haven’t had your coffee yet, doesn’t mean you get to be rude.”

19. “Respect your barista. They were probably up WAY before you, they are probably either working two jobs or in school, and honestly, they want you to get your perfect drink the first time. It’s our job, yes, but we do take pride in our ability to handcraft your drink.”

20. “Don’t come in five minutes before closing and order the most complex drink ever, because chances are I’ve already cleaned all the equipment and I’m going to want to kill you.”

21. “Don’t take it out on us when you’re grumpy and we aren’t. We’ve had a lot of caffeine, and get paid better when we’re friendly.”

22. “Don’t bitch about how [competitor] is better or how [current shop] sucks. That’s not just rude, but we hear it EVERY SINGLE DAY.”

23. “The worst is when we greet you with ‘Hi, how are you?’ And you reply, ‘Grande latte.’”

24. “Remember that we’re people, and not coffee automatons. If we put 2 sugars in instead of the 3.5 you ordered, go to the sugar station yourself and add in the extra. Sometimes we have off days, and there’s no reason to scream, yell, or spit at a poor soul trying to juggle 25 drinks in a busy store just because we misjudged a measurement.”

The Atmosphere

25. “Please don’t ask me to change the music — it’s the only thing I have control over here.”

26. “It’s not OK to ask me to turn the music down either.”

27. “You would not believe the things people do–and then leave for us to clean up–in Starbucks bathrooms. Have some fucking decency.”

28. “If you’re going to stay for hours and hours and hours, be prepared to buy something.”

29. “Please clean up after yourself. We put trashcans by the stirrers and sugar packets so you can dispose of your refuge. Don’t leave it on the counter, disintegrating into a pile of pap.”

30. “If you’re coming in every day, pushing three tables together and setting up a laptop, phone, and printer, you miiiiiiight want to consider renting an office.”

Tips, Pricing, And Payments

31. “Tip your barista: we don’t always have insurance or make more than minimum wage. People who work at coffee shops are students, parents, teachers, those who are educated who cannot find work. Not all of that ‘starving artist/useless’ stereotype.”

32. “My hand is out to collect your money, not for you to put it on the counter next to it.”

33. “Using a gift card is not an excuse not to tip.”

34. “Frankly, I think you should tip a dollar per drink, just like you would at a bar.”

35. “When you complain about the prices, look around you: you’re paying for the ambiance of the store just as much as you are the coffee. Is the store clean? Is it organized? Has it been remodeled in the last year? All of these things cost us money, which is reflected in the price.”

Just FYI…

36. “Be nice to people who make your coffee, we have a decaf button.”

37. “We are not here to babysit you or your children.”

38. “I really don’t want to be trying to sell you this bag of Breakfast Blend, but my manager is watching me so I have to.”

39. “Saying super specific temperatures like “178*” is not going to get you the exact temp you want. Stick with ‘tepid’ or ‘extra hot.’”

40. “If you’re a regular, and you take the time to get to know me, you’ll probably get free stuff.”

41. “I have no control over what pastries we have.”

42. “Don’t ask for a half pump of syrup, or any fraction of a pump. (If you’re obnoxious about it, I’ll give you two.)”

43. “Please ask for a ceramic cup if you’re planning to sit down and enjoy your drink. Even big chains have them, it will help you feel more European, and it really helps cut down on waste.”

44. “Don’t ever use the phrase, ‘That’s not how Starbucks does it.’ Starbucks bastardizes traditional espresso drinks like the macchiato. If you go into a real coffee shop and order a caramel macchiato, what you’re going to get is a little shot of espresso with a hint — a ‘mark,’ as macchiato means ‘mark’ in Italian — of milk and a little bit of caramel sauce. If what you had in mind was what Starbucks calls a caramel macchiato, you should order a caramel latte.”

Random Thoughts And Observations

45. “Don’t assume anything about the person making your drink. The people I worked with at Starbucks were some of the most hardworking, ambitious people I’ve ever met.”

46. “I would like to add that there are more nice customers than not … most people I encounter are really pleasant.”

47. “I get to know my regular customers so well that I get worried when they don’t show up a couple days in a row.”

48. “At my old store, all the baristas were constantly reminding each other, ‘It’s just coffee.’ Sometimes you need that reality check to not take it so seriously.”

49. “People are freaky about their foam.”

50. “Yes, we serve a ton of people every day, but all it takes is one amazing customer or one asshole customer to define our whole day. Which one would you like to be?”

Sourced from thefrisky.com

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22 Things Your Barista Wants You to Know (But Can’t Tell You)

BARISTA1

You come into your favorite coffee shop on your morning commute to work and are greeted by the smiling face of your friendly neighborhood barista. You snag your coffee out of their hands and grunt something unintelligible at them as they wish you a great day, and then proceed to spill sugar and cream all over the counter. You may not even notice them, but your barista is hard at work to make your morning a little more bearable. Here are 22 things you can stop doing now to repay the favor, making their day a little brighter, too!

1. My bar is sacred; it is no place for you to drop your dirty mugs and dishes.

While I will always smile and say thanks/never chew you out for taking the time to actually clear your table of dishes, napkins, and crumbs, I am secretly glaring and screaming. I have a six-drink order piling up on my monitor, and now I’m also forced to be your bus girl (not to mention I have to disinfect the counter, too.) So thanks for the thought, but next time, try the nice, spacious bin that says “DISHES” in big, bold lettering.

2. Why “Oh, I’m so sorry, I meant to ask for almond milk. Could you please switch that for me?” is, actually, a problem:

Alternative milk is an 85¢ up-charge, my friend. While overall, sparing you an extra 16 fluid ounces of alternative milk doesn’t directly affect me in any negative way, it does affect the coffee shop. If I play the nice barista and give you the almond milk for free, it won’t hurt me. But if other people catch on to this trick, it piles up quickly. 85¢ times one latte is no big thing, but 85¢ times twenty lattes adds up to a significant chunk of change (and at a lot of cafes, your barista may even be forced to literally pay for their kindness out of pocket, making up the difference.)

Also, if you really need that latte made with almond milk, you would probably remember while ordering.

3. DO NOT, under any circumstances, reach across the bar, into my sanctuary, to grab a spoon, a mug, a napkin, or anything else for that matter.

I am here for a reason. I am steaming this milk, as you can see, but I will be with you in just 15 short seconds to hand you a new lid. I know it seems like an absolute eternity to wait after you were just forced to wait 6 whole minutes for your latte, but I promise that I will gladly help you, momentarily. If you do decide to grab the lid for yourself, however, I will then be forced to discard an entire stack of lids, on the off chance you are carrying ebola or swine flu. I, however, wash my hands every time I switch tasks. It’s part of my job, so let me help you!

4. While I love that talking with people is part of the job description, please do not take the sighting of my wedding ring as impetus to begin a rant about your cheating bastard of an ex-husband.

I’m really sorry, I can’t imagine how much that blows, but this is my job, and this is not the time or place for this discussion. A lot of times my job really does resemble that of a bartender in that I hear life stories daily. I’ll gladly listen to your tale of woe, generally, but I’m not wild about you raining on my parade, or the fact that I have to often cut the conversation off to go back to a task and it seems rude on my end.

5. We have heard every service related joke in the book; yours is not winning any awards.

Hi, here’s your cappuccino. Can I get you anything else?

“Um, yes, my truck is outside and could use a wash! Ha!”

Ma’am? That will be $4.51…

“Oh! You mean it’s not free? Guess I have to pay then, huh?”

While I know you are gleefully chuckling at the witty remark you just made, I’ve heard it about 10 times today. Continue on if you get a kick out of it, but please don’t think you’re changing our lives with your wit.

6. It’s almost inevitable that, at some point in your coffee drinking career, your half caff Americano is going to be – wait for it – fully caffeinated.

Shocking and terrifying, I know. But it might also shock you to know that decaf coffee is also not completely without caffeine.

7. You may not be getting full table service at a café, but if you decide to not tip your barista, they will take a heavy hit.

Your barista will generally try to make your drink beautiful and precisely as you want it. It takes knowledge, precision and mindfulness beyond what people generally consider, and most baristas still make somewhere close to minimum wage. That’s an issue for another day, but as far as your business goes, spare even just a dollar. It seems like next-to-nothing on you, and really adds up for us.

8. If you’re on my good side, you may get an extra pump of flavor in your drink, just because I know you have a sweet tooth, and I think you’re cool.

Or I might take that extra shot I accidentally pulled and add it to your red eye. It can only bring a wealth of blessings upon your little head if you are my pal.

9. Coming up to me telling me that you’re a “coffee connoisseur” effectively assures me that you have approximately zero experience with coffee.

A guy recently came in off the street and said this one to me. He didn’t buy anything, just came right over to the bar and made his proclamation of prowess. He then proceeded to tell me his espresso machine was definitely nicer than the one at the café, and left. I’ve literally experienced this more times than I can count. Thanks for the laughs!

10. If you complain one more time about the lack of a dark roast in the shop, I’m going to have to ask you to leave.

If you want your burnt tasteless swill, you may head on over to the gas station around the corner.

11. I’m sorry, you want what size? We don’t serve Tall, Grande, and Venti coffees here. We do, however, have Small, Medium, and Large.

That’s all I have to say about that.

12. If you order a nonfat frappe with extra caramel and whipped cream, you can be pretty damn certain your drink is gonna be made with whole milk, my friend.

I’m not saying this always happens, but I mean… you do realize you added about 300 extra calories to your drink, and your “substitution” ultimately won’t make even a dent in your fat intake for the day, right? So I’ll give you your nonfat frappe, but it makes me giggle, that’s all.

13. I get that your phone call is way more important than me, but if your coffee is so important that you can’t wait another second, might I kindly ask that you PUT YOUR DAMN PHONE DOWN AND TALK TO ME WITH YOUR GROWN UP WORDS RATHER THAN GRUNTS AND SOUL-SHRIVELING GLARES.

Is that so hard?

14. Don’t for a second think that when you order a doppio espresso over ice, I’m not onto you. I clearly see through your little ruse.

You hop on over to the condiment bar and top off your 3 ounce drink with 11 more ounces of cream and 6 packets of sugar, and voila! You have a poor man’s latte! I’ve got you pegged, don’t I?

15. Why, yes, we do in fact have both free WiFi and a public restroom. However, it’s reserved for paying customers. And yes, I am aware that this is the ultimate cruelty and you just need to check the movie times and you’re about to have a really soggy issue if you can’t go RIGHT NOW, and how very correct you are: I AM AN AWFUL PERSON. To all of that, I have this to say:

Coffee is $1.65, good patron. You can deal with it. I believe in you.

16. Name-calling will do you no good.

I’ve had every name possible thrown at me; most of which I shouldn’t write here. It’s really sad that some people seem to get off on the sense of power it gives them to verbally abuse the poor soul who’s serving them. Just to be clear: your food and drink will not arrive any sooner if you get all vulgar with me.

17. Name-dropping will do you no good.

That’s so cool that you know the owner! Your latte will still be $4.

18. Flirting will do you no good.

I’m married. And even if I wasn’t, I’m working, I’m busy, I’m getting your drink. Please leave me to do so in peace.

19. Although I know it may seem like the ideal location for your illicit activities, we have only one bathroom here, and your 15-minute excursion to the loo has not gone unnoticed.

Our “facilities” are not the place for shooting up. There’s actually no good place for doing that, in my opinion, and I hope you can get some help and a really good hug from someone. But please, if you must do it, refrain from doing so here. I really have to pee.

20. If you order a macchiato, you may want to clarify what it is you’re looking for.

Although you (and the rest of the world) have been trained to think otherwise, a macchiato is not, in fact, a foamy, vanilla-y beverage with some pretty caramel crosshatching and whipped cream on top. A macchiato is, in all traditional circles, a 3 (or 6) ounce drink (depending on if you order a single or double) that is half espresso, half steamed milk. This isn’t us being “pretentious,” it’s just a fact. If you want that sugary goodness, that’s fine with me! Just be courteous and learn the terminology used at your local café. It’ll save you and your barista a lot of heartache.

21. By the time you get up to the counter to order, I have already tried to guess your order, and there’s pretty high likelihood I’ve guessed correctly.

If you’re a girl in a university pull-over, running leggings, a baseball cap, and you’re carrying your Longchamp, you’re a smoothie girl. If you’re a dude with diamond earrings and ultra-sagged pants, you’re about to be a bottomless refill coffee bro. There are about a million other (awful?) stereotypes I can throw out there, but the point is: I’ve been doing this for quite a long time, and at this point my track record is nearly flawless.

22. Never underestimate the power of a kind word; it may be the first and only kindness we encounter all shift.

When I say, “Hi! How are you today?” I am genuinely trying to make conversation. Small talk with customers may be tedious, but it is worlds better than being interrupted by, “Yeah, I’ll take a large coffee with cream and sugar, to go.” It may not mean much to you, but a simple smile can literally turn my day around.

sourced from thoughtcatalog.com

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