Life as a Cashier Archives - Page 15 of 30 - I Hate Working In Retail

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The Hazards of Being a Cashier

There’s a post over at xoJane by a woman who used to be a cashier for Whole Foods and she’s telling her “tales from the trenches.”

In that article, she recounts some of the (terribly rude) ways that customers have mistreated her, and then she says this:

And I’m comfortable saying generally that Whole Foods customers are THE WORST.
Maybe the pervasive sense of entitlement is a product of their own economic insecurity. Maybe the pronounced class distinctions between the customers and employees make it easier to dehumanize the workers. Maybe shopping at Whole Foods makes customers feel so good about themselves that they forget it takes more than reusable bags to not be a terrible person.

I’m not here to dispute her experiences or get into some sort of contest over who has had the worse customer service experiences, but I am here to say that I don’t think it’s just pronounced class distinctions that give customers the false entitlement to treat store employees like the underclass.

I have this theory.

People are just so damn inconvenienced by having to be marginally polite to other human beings. It’s truly a burden to have to spend their day interacting with people in a way that’s considered socially acceptable, but there is one place where those rules can be broken down, and that place is the beautiful world of retail.

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Finally, an end to the madness.
I am sure that this is true of all retail. Waiters and waitresses are notoriously mistreated, but they also have the retaliation tool of doing something disgusting to your food. People who work in malls and clothing stores also take a lot of abuse, but people don’t usually have to go to those places and some people thoroughly enjoy the time they spend shopping for these luxury items. But grocery shopping is a necessity that happens often, and people hate it. I mean, truth be told, I hate it, too. It’s not fun. It’s crowded. The lights are too bright. It costs too much. You have to put all that food up when you get home. If you don’t have a plan, you’re scrambling around lost. If you do have a plan, then you had to spend time making a plan. Grocery shopping kind of sucks.So here, in the midst of this miserable experience, people feel the power to release their barely-adhered-to social norms and treat another human being like filth.

Don’t get me wrong. It’s not every customer. In fact, it’s not even most customers. Most people are normal and fine and just want to pay their money and go away. Some people are not normal, but they’re chatty and happy and trying to make friends in the grocery line. That can be weird, but it’s not mean.

And I also understand that cashiers can be mean, too.

But I worked as a cashier/service desk associate/customer service manager for two and a half years during my undergraduate days. The interactions I had with people during that time were insane. They were crazier than the interactions I had with basically any other job I had before or since. (Those jobs include serving beer at a golf course, working with behaviorally-challenged kids, and serving fast food). Here is a small sampling:

  • “You sure are chipper, ain’t ya?” That’s what a man said to me, glaring cruelly, as I bagged up his groceries, smiled, and told him to “Have a nice day.” It was not a compliment. He practically spit it at me, as if my refusal to be miserable was a personal affront to his shopping experience.
  • The Fish Pick-Up: Ladies, let me tell you the secret to “hooking” a man. See, I was an incredibly friendly (some would say “chipper”) cashier. This is because being mean to people drags me down, and working an eight-hour shift as a cashier is enough of a drag already, so I had to balance it out. I was working the late-night shift when a man and woman came through with a bag of fish. The man is the one who sat the fish on the belt, so I guess he was sort of the one I was giving my “Did you find everything all right?” spiel to, but really it was mindless chatter they could both enjoy. As I handed him his fish, I told him that there was a 72-hour guarantee and if they died they could bring them back with a receipt. Then I told them to have a nice night. His wife leaned over the register at me, gave me her best “bitch, I’m gonna kill you” look and snarled “He’s married, so you know!” Apparently “Hey, if your fish die, keep the receipt” is the hot new pick up line. I was seriously worried that she was going to be waiting for me in the parking lot. And I’m not trying to be judgmental, but this was definitely not a man I was going to be trying to snag, married or otherwise.
Goldfish #115
  • I’m Going to Arkansas! As I was working the service desk one day, a man came up with a bag of raw chicken pieces. He slapped it down on the counter and said, “Give me my money. I’m filling up the gas tank and going to Arkansas.” I asked for a receipt and he said, “Just put it on one of ‘em little cards. It’s going straight in the gas tank anyway.” I calmly explained that without a receipt he could only exchange it for food (because of EBT rules). He started to argue with me, but then he gave up and wandered off toward the grocery section, leaving me with an increasingly-mushy bag of chicken. I felt like something was off and thought about calling a supervisor, but I figured he’d just go grab some food and life would go on. A few minutes later he appears doing what can only be described as a swagger carrying a case of beer. I sigh. “Sir, beer’s not food. You can only exchange food without a receipt for other food products.” The man–I kid you not–hoists himself up on the service desk counter with one arm and swings at me with the other. Another (male) cashier was behind the counter picking up returns and got in between us, telling the man he needed to calm down. I grabbed the phone to call a manager, and the guy saw me, grabbed his chicken, and ran off. I hope he made it to Arkansas.
  • Then what are you doing here? A guy came through my line and I gave him the usual “How are you today?” Instead of the expected but oh-too-rare “fine,” I got a (no exaggeration) three minute list of maladies ranging from a torn ligament in his knee to a cataract to work stress. He ended his monologue with a smug “but you didn’t hear a word of that because you didn’t really care how I was when you asked.” I was feeling snarky, so I repeated his entire list of complaints back to him, in order, and his jaw literally dropped. Puzzled by this turn of events, he took his receipt and said, “If you’re that smart, you shouldn’t be working here” and walked off. Creep.
These are truly just a sample. The stories go on and on and on and on. On a daily basis, people took the “How are you doing today?” question as an excuse to unload about everything from their deadbeat husbands to their dead-end jobs. During the holidays especially, people would complain about how they were buying things for ungrateful family members who didn’t deserve it. On more than one occasion, people got mad at me when their total was more than they expected and once someone even asked me to cover the difference. A man trying to buy a full sheet cake with a EBT card in a woman’s name with no ID tried to get me fired when I wouldn’t make the sale. A man cussed me out because I told him a copy of his driver’s license taped to the back of a Movietime card did not count as a valid ID. Three frat boys made me cry when they bought plastic cups, a bottle of vodka, and a bag of live goldfish and made me ring them up.
Again, this was not every customer. Many customers were wonderful people, but this was enough customers that it was not an exception to the rule; it was the rule. There is substantial subset of the population that uses retail workers as their own personal emotional release. All the meanness they can’t use throughout the day for fear of the consequences gets saved up for someone who has very little recourse. Every time a cashier is rude to me (and it happens), I remember all those days and cut him/her some slack. It’s tough to be on the receiving end of that kind of vitriol, and I don’t think it’s limited to upscale chains full of snobs.
Have you worked retail? Did it bring the reign of humanity’s worst behavior?
 
Sourced from balancingjane.com
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A Black Friday Campout

By spreading its doorbuster specials over five days this year, Walmart may have thought it was sounding the death knell for the annual shopping frenzy known as Black Friday.

After all, in the era of one-click Internet shopping, who really wants to wait in line overnight, or even multiple days and nights, to get first crack at the deepest discounts?

Derek De Armond, that’s who.

Mr. De Armond, 55, set up a tent at 10 a.m. on Nov. 11, more than two weeks beforeThanksgiving. He and three teammates, who rotate through the tent to hold their place, are first in a growing line outside a Best Buy in Fort Myers, Fla., that will open its doors at 5 p.m. on Thanksgiving Day.

Critics of the Black Friday shopping frenzy and early store openings on Thanksgiving have complained that they threaten the traditional holiday.

But for consumers like Mr. De Armond, the pre-Black Friday line has become a Thanksgiving tradition that’s every bit as important as — and more fun than — the turkey dinner.

“It’s like a tailgate party at a football game,” Mr. De Armond told me this week. “We barbecue every night. We invite people in; we’ve made new friends.”

And he and his teammates and his two sons will be sitting down for a traditional turkey dinner — inside the tent. One son will be home from military service in Afghanistan. The other, a high school student, “is embarrassed and doesn’t want any part of this, but he’ll be here for dinner,” Mr. De Armond said.

Mr. De Armond dismissed Walmart’s efforts to diminish the importance of Black Friday, which has thrived despite previous attempts by retailers to change or rebrand it. After all, “black,” when used as an adjective affixed to a day of the week, hardly has a positive connotation — it has traditionally applied to catastrophes like the stock market crash of 1929.

Research by a member of the American Dialect Society, Bonnie Taylor-Blake, suggests that black was first applied to the day after Thanksgiving by the Philadelphia police to describe the traffic jams afflicting Philadelphia’s downtown shopping district in the early 1960s.

In an effort to put a more positive spin on it, retailers campaigned to rename it “Big” Friday, but when that failed to stick, they floated the apocryphal notion that it’s the day when retailers begin to show a profit.

Despite the efforts of Walmart and some other retailers, “Black Friday is always going to be Black Friday,” said Melissa Martin, a spokeswoman forBlackFriday.com, an website that Mr. De Armond consulted to identify this year’s best deals. “It’s not going away. It’s a tradition in my family to get together and head out shopping on Black Friday, and I think that’s the case for many people. A lot of people love camping out. It’s an experience. But for people who don’t want to stand in lines, or want to shop online, there are going to be more opportunities to score deals.”

As is the case for many Americans, Black Friday brings out Mr. De Armond’s competitive streak, which is one of the reasons retailers offer only a limited number of their best deals.

Four years ago, he arrived at 6 p.m. for a midnight Thanksgiving opening and found hundreds of people ahead of him. The next year, he arrived a day early, and still wasn’t able to get the advertised doorbusters. Two years ago, he put up a pup tent.

This year, he made camp earlier than ever, determined to stake out a position at the head of the line. “People have tried to slide in ahead of me, but I’m basically sending the message, don’t even try,” Mr. De Armond said.

Much as the Pilgrims overcame adversity, Mr. De Armond has elevated the usually mundane task of waiting in line into something akin to performance art. This year, his tent has three rooms and is equipped with air-conditioning, a screened porch, a hammock, a 42-inch flat-screen TV, a tiki bar and a fully decorated Christmas tree. “We’ve kind of gone crazy wild with it,” Mr. De Armond said. The only creature comfort lacking is a bathroom — Mr. De Armond still has to shower at home.

He said a few people had taunted him, saying he should get a job, but he has one as a press operator at The News-Press in Fort Myers. He leaves the holiday encampment for work. (His team must have a member present 24 hours a day to hold its place.)

The deals Mr. De Armond is aiming for seem almost an afterthought: He’s going for an iPad Air 2 for $399 (list price $499) and a Panasonic 50-inch LED TV for $199 (list price $799.99). The iPad is a gift for one of his sons, and he plans to donate the television to a local children’s hospital for a fund-raising raffle.

One reason he chose Best Buy, he said, is that the store hands out vouchers shortly before the store opens, guaranteeing availability. That eliminates any need for the kind of stampede that has put shoppers at risk of injury. “At Best Buy, there’s no reason to fight over anything,” Mr. De Armond said.

A Best Buy spokesman confirmed that chain employees would hand out tickets to people in line starting about two hours before stores open. This weekend, the chain is staging Black Friday simulations so employees can practice. “We’re committed to the safety of our customers and employees,” Jeff Shelman, the spokesman, said.

Best Buy is also committed to the concept of Black Friday, and is featuring some of its best deals — like the iPad and Panasonic TV Mr. De Armond wants — from 5 p.m. on Thursday to 1 a.m. on Friday. Stores will then close and reopen at 8 a.m. with a new set of deals.

While he didn’t want to comment on Walmart’s strategy, “We have a lot of customers who really like Black Friday and look forward to it.” Mr. Shelman said.

Still, like Walmart, Best Buy is also catering to shoppers whose idea of fun isn’t Thanksgiving dinner in a parking lot. Mr. Shelman said Best Buy would feature some online deals even before Thanksgiving and would save some specials for the following Monday, known as Cyber Monday. “We’ll be offering deals throughout the period,” he said.

For shoppers, the holiday retail landscape has become so competitive and complicated that BlackFriday.com is offering an app that provides constant email pricing updates as well as the lowest prices available for items on a customer’s wish list throughout the holiday season. “There are going to be some great deals heading into December,” Ms. Martin said.

Thanks to higher employment rates and lower gas prices, many consumers have more money to spend this year. But slow wage growth since the financial crisis has kept them extremely price conscious — an ideal environment for targeted specials like those on Black Friday.

In a statement, Jack Kleinhenz, chief economist for the National Retail Federation, said, “Consumers are in a much better place than they were this time last year,” but “shoppers will still be deliberate with their purchases, while hunting for hard-to-pass-up bargains.” The federation is predicting healthy holiday sales growth of 4.1 percent, to $616.9 billion.

Mr. De Armond said he’s enjoying himself so much that he’ll be sorry when Black Friday is over. But he doesn’t have to wait long to relive the experience. Season tickets for Red Sox spring training games, always much in demand, go on sale at JetBlue Park in Fort Myers on Dec. 6.

Sourced from nytimes.com

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Dear Customer

Taken from the I hate Working in Retail Facebook Page

Dear Customer – I just wanted to say that I’m sorry that you had such an important phone call while you were shopping today. I am so very sorry that you had such a long, long line behind you, impatiently tapping their feet as you giggled and shouted into your phone. I apologize for being too fast for you, because I KNOW that phone call was SO important (I really should have taken my time). I understood when you repeatedly “shushed” me after I had told you your total and asked you politely to slide your card. Thank you so much for making my times go up, and for leaving me to deal with at least ten pissed off people after you. Thank you, so much. Because that really made my night. Oh, and also, to the lady asking me what size her six “almost seven” year old would wear- what? Just…are you retarded? ‪#‎fuckretail‬

Today at 4:04am

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