Retail Stories Archives - Page 36 of 63 - I Hate Working In Retail

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The Truth of the Matter Is Walmart Is a Horrible Place to Work

"The Truth of the Matter Is Walmart Is a Horrible Place to Work"

Boxlike megastore Walmart is reaping a good deal of positive PR today after a gaudy event showcasing the company’s intentions to spend more money on American-made products. We’d like to take this opportunity to remind you what kind of employer Walmart is.

It’s one of the world’s biggest employers. It’s also one of most stringently anti-union employers you’ll find in this country. Walmart is a company that is singularly committed to making the most common American job as unrewarding as possible.

Having published many behind-the-scenes stories by and about the unfortunate employees of Walmart, we continue to receive emails from Walmart workers to this very day. Today, as the company is ostentatiously touting its patriotism, we bring you a couple of thoughts from those who have actually worked there. First, from someone who has worked as a stocker at Walmart for nearly a decade:

I lived in a small isolated community where everyone knew each other. When you work at a store in a community like that there is no chance at moving up if your an outsider. Everyone was family in this store, even if it was by their third cousin twice removed they had some connection with each other giving the store a cult like mentality. Bottom level management and upper management in this store seemed to be all in it together as they enforced task manager coaching anyone who was a second over their stocking time. I had a manager who stood at the end of the aisles of the people he didn’t like time them with a stop watch and if they didn’t throw a case a minute he would pull them in the office and write them up. I didn’t matter if you were a csm, support, or an assistant in this store if you had a management title to your name it meant that you didn’t have to do any work whatsoever. They would come up excuses for their lack of productivity on an already short handed skeleton crew by saying that they would get coached if they touched freight or zoned, yet in the other breath they paced up and down the action alleys hazing and harassing the associates who were working with their daunting task times. I had often compared this store to bootcamp. Management would yell and scream obscenity after obscenity at their associates taunting them with the possible coaching if they didn’t get finished task hours before the stock time was up. This place sucked, no one was allowed to talk to one another even if it was work related…

The truth of the matter is Walmart is a horrible place to work. These experiences happen to everyone who work for this company on a store level. It doesn’t matter if your management or an associate you are always going to have to deal with these types of situations because life like this is the true Walmart culture. The managers who harass you are most likely in the same situations as you regarding the verbal and psychological abuse that they are forced to swallow on a daily basis and you can’t blame them for wanting to dish it out even worse to someone else. Most of them were associates before they moved up and you can’t tell me at some point in their Walmart career that they didn’t suffer at the hands of some relentless asshole. It’s a vicious cycle and it’s going to take everyone to stop it. There is to much stress involved with this dead end job and the people who run this company need to learn how to let up. They don’t make it easy on us with their selfish attempts to raise their bonuses by cutting hours and demanding more work out of the already on edge associates in the stores that are only half staffed. This company is at the end of it’s reign. Stores don’t run smoothly anymore because any of the talent they had is long gone due to termination or quitting. All they’re left with now is a newer generation of people who simply don’t care about anything. The bar is dropping at an alarming speed and I can’t wait to see what happens when it hits the ground.

And a tip for employees from a former Walmart department manager:

My comment comes in the form of a warning to current Wal-Mart employees. Along with the “productivity” issue used to terminate people and deny them unemployment rights, management seems to have a new weapon in their arsenal in the form of “Gross Misconduct/Ethics”. They pull this out like a cheap pistol and use it for any reason you can imagine to circumvent federal labor laws. Once a statement is written and approved by store management, you are terminated with no recourse. Don’t believe the “open door” policy will do you any good. It’s a farce. You will be left to fight through the state unemployment insurance system to prove your case. Wal-Mart did that to me, but because I saw it coming and documented everything that happened between myself and management over a period of months, I was successfully able to appeal my denial of benefits and vindicate myself.

The point I would like to make is if you feel threatened or that you are being treated unfairly, write everything down. Names, dates, events and conversations. Record it all and keep copies of everything. Secondly, don’t tell anyone what you are doing. You will be your own worst enemy. There are always those who will talk to management behind your back.

A great American employer. God bless the Walton family

 

Sourced from gawker.com 

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9 Reasons Why Everyone Should Work In A Restaurant At Least Once

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1. You see that money has nothing to do with generosity. You’ll get rich people who leave the saddest, most insulting tip, all in crumpled up dollar bills (or occasionally pocket change). You’ll get tables of celebrating people, ordering champagne and lobster and steak, who suddenly become spendthrifts when the check comes. And then you get a table of really chill people — often industry people themselves — who make sure to compensate well for a job well done, even if they just ordered the lunch special. The intimate knowledge of what people earn, and what they actually give, is something that few other jobs can provide.

2. You know what it feels like to be treated like a servant. I once had someone snap at me while I was walking away from a table. Like, literally snap. Like I was a butler that they had hired to attend to their personal estate. And in order not to get in serious trouble, I had to smile and ask what I could do to help. People will treat you like you are working for them and them alone, and will withhold a decent tip if you don’t. And swallowing your pride to accommodate that does wonders for your humility and empathy.

3. It tests your limits, physically. You don’t know “tired” until you’ve been on your feet, running back and forth, carrying food and drinks and constantly getting yelled at from every direction — for fourteen straight hours. (With maybe a half hour to scarf down a plate of food while playing with your phone in the kitchen.) Once you can pull a double and then get up in time for brunch shift the next day, you know you’re capable of anything.

4. You become a salesperson. You learn to turn a steak sandwich into a filet mignon, convince cheapskates to go for the nice bottle of wine on a date, and make sure that there is not a negative thought on a client’s mind the entire night. Selling is an art form, and learning it in trial-by-fire like that is invaluable. Few other jobs provide such an instant assessment of your skill as a salesperson.

5. You learn to work as a team, in a really immediate way. While at office jobs you will often be in team-oriented situations, it’s not the same as at a restaurant where, in order to get through exactly one shift without anything catching fire depends on well-organized teamwork. People help each other, cover for each other, pay each other out, and can’t work unless everyone is putting in their share. If you all want to get out in time to go to an after-hours bar (and have the money to do it), everyone has to put aside their ego and do good work. If you slack, everyone will know, literally within a few minutes.

6. It teaches you to be patient with strangers. Being patient with aggravated, disrespectful strangers is maybe one of the most useful life skills anyone can learn. Being able to put aside personal preference for the greater good of getting the job done takes a lot of effort, but having someone who treats you like the source of all their problems, and having to pretend to love listening to them complain, pays off when you’re at, say, the DMV.

7. The friends you make there are unlike any others. When you meet someone in the context of working at a restaurant, you are a very open, unfiltered version of yourself. You walk back into the kitchen swearing about customers, eat an untouched plate of sent-back calamari with no shame, and do shots of Rumplemints on a Tuesday night after shift is over. You can be open, and kind of crude, and don’t have to worry about “professional decorum.” Often restaurant friends last for years after you leave the restaurant, just because you got to know them in such an intimate way.

8. You appreciate cleanliness in a way you never did before. Cleanliness, an organized work station, and — especially — a slip-free floor are of utmost importance. Not keeping your surroundings clean and fresh will always be a habit, long after you stop obsessively washing your hands during a shift.

9. You learn to accept completely dropping all your standards of cool, via having to wear an absurd uniform, being degraded by your boss, singing Happy Birthday to strangers in public places (or some other jingle that your work forces you to do, such as the humiliating Coldstone songs you have to sing upon receiving a tip). Also being forced to say shit that you think is terrible (“Hi, I’m Chelsea, welcome to Spaghetti Factory, where everything is fun all the time! Do you want to start off with some cheesebread?”) You might think you’re cool, but once you start your shift, you’re not cool anymore. And honestly, it’s good for the soul.

Sourced from thoughtcatalog.com

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7 Nightmare Customers All Retail Workers Have To Face

Retail is one of the toughest, most gruelling job sectors out there.

May seem like a bold statement, but if you’re reading this it’s likely you’re either working in retail, have previously worked in retail, or are frequently forced to listen to your friend who works in retail moan about working in retail.

It’s not just the minimum wage or the monotonous days, it’s the endless stream of rude customers you face every minute of your shift. Here are six examples of the nightmare customers you will face:

 

1. The one who is always right

The phrase “the customer is always right” is drilled into their mind, which means they refuse to believe anything you tell them if it contradicts their opinion.

Can often be found saying things like “No, the till is wrong, it is definitely only £5 for this brand new Diesel coat” and “It is actually illegal to sell things with an unmarked price.” Illegal? Really?

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2. The one who is your ‘pal’

This customer is overly chummy, overly enthusiastic and overly fake happy. Not only do they make you uncomfortable when they insist on fist bumping you, they think your new forced friendship means that you will give them a huge discount on their purchase.

Often found saying “Oh well er yeah how about that discount pal* then, seeing as we’ve had such a laugh?” No.

*Note: pal, mate and love are interchangeably used.

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3. The completely silent one

These types of customers normally refuse to say a single word while you’re serving them. They also rarely make eye contact, making the silence even more uncomfortable.

A conversation with them usually goes like this “Hi, how are you today?” … “Did you find everything you needed?” … “Have a nice day.” If you’re extremely lucky, they might grace you with a goodbye. Though don’t hold your breath – only one person in the world has ever had this luxury.

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4. The one on the phone

Usually in a smart suit, these customers generally think themselves too important to hang up the phone and engage in conversation with you, and instead think it’s appropriate to sigh when you inconvenience them by asking them to put their card in the reader.

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5. The one with all the kids

These customers are a nightmare for retail employees. The parents are either too distracted shouting at their kids to tell you what they need, or have gone for the ignore method, meaning you have their full attention but you’re too distracted watching their kids wreck the stands you just spent an hour tidying.

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6. The ‘leave it until last minute’ one

This type of customer comes in 5 minutes before the shop closes, with one of the following: a list of 30+ items they need for their partner, a £200 refund to do, or  the request to have a whole outfit chosen and tried on for an event they are going to in two months’ time.

This customer can normally be spotted by the trail of angry shop employees following them around the store 20 minutes after closing.

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7. The one who blames you for everything

It doesn’t matter that you work for a multi-chain corporate company, this customer is intent on making your life hell if the littlest of thing goes wrong.

Can’t do refunds? You are personally stealing their money. Can’t find the size they want? You’ve obviously hidden it out back. The shop closes early on Sundays? You deliberately didn’t inform them the last time they were in. And the reason you did this? Because you are a shop assistant who clearly has no career goals. Thanks.

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It doesn’t matter how rude, fake or wrong customers are. When you work in retail, the only thing you can do is smile, grit your teeth and tell them to “Have a nice day, come back soon” before adding them to your never-ending hit list.

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Sourced from the dailytouch.com

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