Jan
12
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The Worst Black Friday Injuries and Deaths of All Time
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Jan
11
For anyone who has worked in retail and customer service jobs, we’re all aware of the phrase ‘The customer is always right.’ And we’re also aware that phrase is actually a complete lie.
There are many trying aspects customer service jobs – whether it’s dealing with a child throwing a tantrum because they didn’t get the right Happy Meal toy, or having a customer yell at you in front of the whole store about a situation clearly out of your control.
But there are also the aspects of working in retail where you encounter having very strange and bizarre conversations with people. We’ve brought you some of the best.
Some customers think they are rather hilarious when it comes to puns or jokes of the sexual nature. While it’s awkward pretty much all the time, it can also be increasingly weird when you’re actually employed as a Santa’s helper during the Christmas shopping peak. Exhibit A:
Kid: For Christmas, I want XX, and XX and XX and XX…
Santa’s Helper: That’s a lot of things. I don’t think Santa could fit all of that in his sack.
Parent: I bet Santa’s sack has fit inside you before. *laughs*
Staff being yelled at for a situation that is 100% out of their control is just another day in the retail industry. While the customer vents about how their triple-shot latte only having 2.8 shots in it, you can guarantee on the inside, the staff member is basically like this:
Well, we’ve all been there. Trying to desperately get rid of useless 5 and 10 cent pieces. Some people however take it to the next level and seem to effectively get rid of their whole piggy bank… even for transactions over $50.
We heard a story of a customer going into JB Hi-Fi, trying desperately to return his singles he had bought years earlier. ‘Singles?!’ You ask, perplexed. You know, the $4.99 you’d save up to spend on a shiny CD that only played 2 songs. Why anyone would want them past 2002, we do not know the answer to.
Quotes overheard vary from; “She likes it when I do this” (grab’s girlfriends arse in the middle of the aisle) to “He’s f***ing late to everything. When he gets here, you tell him, that I’ve had enough. Give him his ticket, and just let him know not to bother even trying to sit next to me!” (after turning up to the movies and finding out husband is M.I.A).
Whether it’s a price issue, an opening hours argument or any other ridiculous kind of debate, sometimes the hardest thing in the world to do is pretend the customer is right, when they clearly are so very very wrong.
To wrap it up, I was told by a guy the other night that the world was going to end on February 7th, 2015… Nuclear weapons are to blame for the record. Also he feels really good about this because he decided to cut down his hours at work, to enjoy life more.
Have you ever worked in retail/customer service? Do you have any awkward stories to share?
Sourced from Mamamia.com
Jan
10
instagram.com/childlikewonders
Most people would think all those healthy protein plates and snacks Starbucks sells would prevent this from happening to the employees, but nope — you’re far more likely to snack on the cookies and pastries, in addition to the 800-calorie drinks you make yourself throughout the day.
Learning the drink menu at Starbucks is an instant occurrence. First, you’re struggling to remember ingredients and directions. Then, you’re an expert. It just sort of happens.
There is no official Captain Crunch or Cotton Candy or S’mores frappuccino, but god help you if you don’t know it. Here’s a tip for the non-baristas out there who want a fancy nonexistent drink: have the Pinterest ingredients list ready.
Is there a nice customer with an adorable, friendly dog? Sure, dogs are allowed in the store! Is there a rude person demanding extra shots? They’ll have to pay for it when polite regulars get them free.
Robberies do happen, but your responsibility is to just hand over the money, get them out of there, then call the cops. No heroics and no stalling. Whatever is in the till is negligible to the billion-dollar corporation that is Starbucks. Your life and the lives of your customers aren’t.
Starbucks baristas get mistreated by customers. A lot. If you’re not a straight, white male, chances are you’ve been called slurs, been hit on and been insulted. Some of the cases I’ve seen include an Asian woman getting bowed to by customers who thought it was funny, a long-haired man being called a homophobic slur, and Hispanic baristas having racial epithets thrown at them.
As a barista, you will have regulars. You will love them and hate them based on not only how they treat you, but on what they order. No foam latte John? Easy to make, love him. No-ice, no-water iced tea, shaken with ice and 20 packets of agave honey? What a horrible person, I’m pretty sure nobody loves her.
You’ll realize that a lot of people don’t know what they’re talking about when it comes to what they want. People will say caramel cappuccino, but you know they’re after a frappuccino. People will order drinks from the McDonald’s menu or Coffee Bean, but you know what they mean. People will also try to use fancy coffee terms, but you know their dry latte is really just a cappuccino. You learn how to translate what people say into what they want.
Apart from quitting time, the moments you’re allowed to be creative on the chalkboard can make your day. Under the guise of completing complicated drawings, you can avoid the rude customers and have a moment to yourself; that is, until your boss yells at you to come help with the rush.
You better love the smell of fresh roasted coffee, because you will smell like it. People will compliment you on your perfume or lotion, and when they ask you what it is, you get to say “Eau de Starbucks.”
That is an image of a jewelry-grade, sterling silver Starbucks card that costs $200. You’ll probably never see one in real life as a barista, but they exist for a reason: people can be insanely fanatical about their Starbucks. You will see the same customer three times a day, ordering the same thing. Baristas have even seen customers get physically violent over their drinks (“what do you mean I can’t have a pumpkin spice latte in Spring?!”).
It is a common occurrence at Starbucks for people to order their drinks, then walk out and forget them. People will order a Venti whole milk caramel frappuccino with extra caramel, but ask for no whipped cream because it’s fattening. This image is from an actual return made by a Starbucks partner. People can really be dumb sometimes.
Did your store somehow run out of milk? You’ll have to run to the closest grocery store and stock up. Run out of lids? You’ll be sent to the closest Starbucks to steal some of theirs. It rarely happens, but when it does, you better hope you have a car.
The green apron means you work at Starbucks. The red apron means you work at Starbucks and it’s the holidays. The black apron? That means you’ve dedicated years of your life to studying coffee, attending special seminars and training. Only the Coffee Masters get to wear the black apron.
You get bags of leftover pastries and protein plates, cakes and so much more as they reach the end of their shelf life. Your home is a collection of delicacies — and you eat all of it.
Then you have to watch people drink them. Happily. This image? That many pumps would be saccharine. Customers would pick a drink because it has a low calorie count, then overload it with pumps of sweetener and flavor. You made it, and that means you know just how gross it is.
Friends will drop in to your store, pretending just to say hi, but they’re really after a free latte. Your mum expects you to bring home a frappuccino for her at the end of the day. People get used to there being an assortment of Starbucks pastries at your house and come over for the pecan tarts. That said, they’re your friends and family; you don’t mind as long as they don’t abuse the privilege.
You may hate the job, but you’re hating it with a couple other people you see almost daily. This job forges strong friendships as you face creeps, crazies, fanatics and idiots — together! These are people who understand your pain and your struggles, and chances are that’s a strong foundation for a beautiful friendship.
Sourced from rantlifestyle.com
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